The most important goal for an entire company is ____.
A) customer satisfaction
B) customer loyalty
C) saving money
D) having the latest technology
Correct Answer:
Verified
Q23: It is important to measure individual service
Q24: If analysts do not log all incidents,
Q25: Availability, time idle, and average call duration
Q26: One of the keys to a successful
Q27: Since management is familiar with the overall
Q29: Which is true?
A)In order to be successful,
Q30: Service desks that recognize information as a
Q31: Reactive service desks _.
A)often have multiple people
Q32: Proactive service desks _.
A)experience high costs due
Q33: When a service desk is moving from
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