Service desks that recognize information as a resource and try to prevent incidents and prepare for the future are known as ____ service desks.
A)preventative
B)proactive
C)leading edge
D)centralized

Question

Quizplus · Accepted Answer

Proactive service desks focus on recognizing information as a valuable resource, aiming to prevent incidents before they occur and preparing for future challenges. This approach involves anticipating issues and taking preemptive actions to mitigate them, rather than just reacting to problems as they arise.

Service Desks That Recognize Information as a Resource and Try