Data, such as a customer's name, address, or location is called ____ data.
A) incident
B) customer
C) status
D) problem
Correct Answer:
Verified
Q29: Which is true?
A)In order to be successful,
Q30: Service desks that recognize information as a
Q31: Reactive service desks _.
A)often have multiple people
Q32: Proactive service desks _.
A)experience high costs due
Q33: When a service desk is moving from
Q35: Items such as incident type, channel used
Q36: Items such as the person or group
Q37: In most companies, the status of an
Q38: A measure of the time and effort
Q39: How completely and accurately services are delivered
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