The third pillar of connected care is based on collaboration between front line clinicians and nonclinical support personnel. Which situation best supports this collaboration?

Question

Quizplus · Accepted Answer

A good example of collaboration between clinical and non-clinical personnel involves the setting of appointments for outpatient surgery patients. Clinicians are heavily dependent on the personnel who schedule visits or procedure times. Without a good mutual understanding of patient care goals, distribution of resources, and triage principles, appointment overlaps or gaps can occur causing chaos for patients and conflict among professionals. The use of facility policies and guidelines for appointment setting can be restrictive in cases of urgency. When the information systems staff provide helpful consultation, technical problems are more easily solved and care can be delivered properly and on time. These may be hindered by preset hours. Clinicians must also understand the capabilities and limitations of the information systems staff who support them; sometimes the development of technical capabilities are not possible.

The Third Pillar of Connected Care Is Based on Collaboration