The results of Medicare mandated patient experience surveys can be publicly reported as a way to monitor organizational progress in improving communication. Which area causes the greatest concern when it receives a low score?

Question

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Only 52% of patients strongly agreed that they understood their care when they left the hospital. The low score is a concern because this lack of understanding can result in patient complications and a possible need for re-admission to the hospital. The other scores indicate room for improvement but are not of greatest concern.
Patients felt that nurses always communicated well with a score of 80%. Patients determined that doctors always communicated well with a score of 82%. And, 87% of the patients reported they were given information about what to do during their recovery at home.

The Results of Medicare Mandated Patient Experience Surveys Can Be