Question 1

_______ is a process that insures that operations meet data validity standards.For instance,information systems that process checking accounts will only allow unique check numbers for each transaction-and reject duplicates.
A)Atomicity
B)Consistency
C)Isolation
D)Durability

Accepted Answer

The process described in the question is related to ensuring consistency in data. Choice A (Atomicity) refers to a property of transactions where all operations in a transaction must be completed successfully, or none at all. Choice C (Isolation) refers to a property that ensures transactions operate independently of each other. Choice D (Durability) refers to a property that ensures that once a transaction is committed, its changes are permanent, even in the face of system failures.

Question 2

The purpose of control is to identify deviations from goals as soon as possible in order to take corrective action.Tracking sales,inventory levels,orders,and customer support are examples of control activities.What type of company data is most important at this level?
A)Internal data
B)External data
C)Vendor data
D)Administrative data

Accepted Answer

Internal data, which comes from within the company and includes information on sales, inventory levels, orders, and customer support, is most important at this level of control. This data provides insight into how the company is performing and allows for deviations from goals to be identified and corrected as soon as possible. External data, vendor data, and administrative data may also be useful, but internal data is the most critical for control purposes.

Question 3

Each of the following is a basic functional area that is supported by information systems: manufacturing and production,________,finance,IT,sales and marketing,and HR.
A)Administrative
B)Accounting
C)Quality control
D)Organizational

Accepted Answer

Accounting is a basic functional area supported by information systems, crucial for managing financial transactions, reporting, and analysis within an organization.

Question 4

At what level are decisions made that set or impact the long-term direction of the entire organization?
A)Operational level
B)Managerial or administrative level
C)Strategic level
D)Governmental level

Accepted Answer

Long-term direction of the entire organization is set at the strategic level. Strategic decisions are made by top-level executives or managing directors who are responsible for setting the overall direction and mission of the organization. They consider the organization's goals, strengths, weaknesses, opportunities, threats, and all other external and internal factors that could influence the organization's future. Operational decisions are made at the lower level, while the manager or administrative level is more focused on coordinating and implementing decisions made at the strategic level. Governmental level decisions may impact the organization, but typically do not set the long-term direction of the entire organization.

Question 5

With ________,events or transactions are processed as soon as they occur.
A)online analytics processing
B)online transaction processing
C)Web analytics
D)Queries

Accepted Answer

Online transaction processing (OLTP) systems process events or transactions as soon as they occur, ensuring real-time data processing and immediate results. OLAP and web analytics, on the other hand, focus on analyzing historical data and generating reports. Queries may be used in OLTP systems to retrieve and modify data, but they are not the main function of the system.

Question 6

Ducati's sales staff struggled with conflicting or outdated data on product inventory,availability,and ordering time schedules because of __________.
A)multiple communication systems
B)data silos that were not coordinated
C)tough competition and economic conditions
D)A & B

Accepted Answer

The conflicting or outdated data on product inventory, availability, and ordering time schedules is due to multiple communication systems and data silos that were not coordinated.

Question 7

Ideally,functional systems enable __________,which is being able to access current data to learn what is needed in order to make informed decisions without delay.
A)control
B)monitoring
C)transparency
D)quick response

Accepted Answer

Functional systems enable transparency, which allows access to current data for informed decision-making without delay.

Question 8

Data requirements of the operational level units are extensive and relatively routine,rarely changing because they depend on fixed sources of input and __________,which is a set of written instructions that document a routine activity that is followed by an organization.
A)Compliance systems
B)Strategic marketing plan
C)Standard operating procedures
D)Quality control

Accepted Answer

Standard operating procedures are a set of written instructions that document a routine activity that is followed by an organization. These procedures are usually fixed and rarely change, providing consistency in the data requirements of operational level units. Compliance systems, strategic marketing plans, and quality control may also be relevant to operational level units, but they do not directly address the issue of data requirements.

Question 9

In terms of manufacturing,the business function that is responsible for transforming inputs into useful outputs is _______.
A)SWOT
B)POM
C)OLTP
D)SOP

Accepted Answer

POM (Production and Operations Management) is the business function that deals with transforming inputs, such as raw materials, labor, and capital, into useful outputs, such as finished products or services. SWOT analysis is a strategic planning tool, OLTP (Online Transaction Processing) is a type of software system used for transaction-oriented applications, and SOP (Standard Operating Procedure) is a set of step-by-step instructions for routine operations.

Question 10

A key benefit of ________ is that they minimize variation and promote quality through consistent implementation of a process or procedure within the organization,even if there are temporary or permanent personnel changes.
A)Compliance systems
B)Standard operating procedures
C)Strategic marketing plans
D)Laws and regulations

Accepted Answer

Standard operating procedures are designed to create consistency in the implementation of processes and procedures within an organization. They provide a clear, step-by-step guide on how to perform tasks, reducing variation and promoting quality. This consistency is maintained even when there are changes in personnel, as new employees can be trained to follow the established procedures. Compliance systems, laws and regulations, and strategic marketing plans may also promote consistency, but they do not provide the detailed process guidance that standard operating procedures do.

Question 11

Data from functional area ISs support enterprise apps,which include all of the following except ________.
A)BI
B)CRM
C)E-commerce
D)Operational performance

Accepted Answer

Data from functional area ISs can support a variety of enterprise apps, including Business Intelligence (BI), Customer Relationship Management (CRM), E-commerce, and Operational Performance. Therefore, option D is not a valid choice.

Question 12

Data integrity with real-time systems involves the ACID test,which involves ________.
A)Atomicity,communication,integrity,and data
B)Atomicity,consistency,isolation,and durability
C)Authenticity,currency,information,and design
D)Accuracy,clarity,information,and data

Accepted Answer

The ACID test for data integrity in real-time systems involves Atomicity (all or nothing), Consistency (data should be consistent before and after transactions), Isolation (transactions should be isolated from each other), and Durability (data changes should be permanent). Choice A includes communication, which is not one of the ACID principles, and choice C includes authenticity and design, which are not part of the ACID test. Choice D includes clarity, which is not part of the ACID principles.

Question 13

Ducati equipped its sales force with ________ and a custom-designed Ducati Communication System ________.
A)iPads;app
B)iPhone 6s;interface
C)Androids;app
D)Androids;interface

Accepted Answer

The sentence states that Ducati equipped its sales force with iPads and a custom-designed Ducati Communication System app. Therefore, option A is the best choice.

Question 14

________ are information systems designed to improve the efficiency and performance of a specific functional area within the organization.
A)Business Management Systems
B)Functional Management Systems
C)Business Information Systems
D)Functional Business Systems

Accepted Answer

Functional Business Systems are designed to improve the efficiency and performance of a specific functional area within an organization, such as accounting or human resources. Business Management Systems and Business Information Systems are broader categories that encompass multiple functional areas within an organization, while Functional Management Systems is not a commonly used term.

Question 15

Originally,information systems were designed to support the ________ function.Systems for other functions were rolled out later.The consequences of this fragmented roll-out approach were ________.
A)Accounting;data silos
B)Accounting;SOPs
C)Marketing;data silos
D)Sales;SOPs

Accepted Answer

Accounting was the first function to have information systems designed to support it, and systems for other functions were rolled out later. This resulted in the creation of data silos, which made data sharing and collaboration difficult between departments.

Question 16

Which management level requires the most detailed data in real time to make immediate or short-term decisions?
A)Operational level
B)Managerial or administrative level
C)Strategic level
D)Governmental level

Accepted Answer

The operational level is responsible for day-to-day decisions that require the most detailed data in real time to make immediate or short-term decisions. They need accurate and up-to-date information on inventory, staffing, and production to ensure that operations are running smoothly and efficiently. The managerial or administrative level focuses on long-term planning and the strategic level is responsible for setting overall direction and priorities. The governmental level deals with policy-making and regulation.

Question 17

Data from functional ISs are used extensively by enterprise applications,including business intelligence (BI),e-commerce,customer relationship management (CRM),and ____________.
A)Supply chain management (SCM)
B)Process management
C)External systems
D)Integration

Accepted Answer

The sentence states that data from functional ISs are used extensively by enterprise applications, including business intelligence (BI), e-commerce, customer relationship management (CRM), and SCM. Therefore, the answer is A) Supply chain management (SCM). Process management, external systems, and integration are not mentioned in the context.

Question 18

________ are information systems designed to support the planning and the implementation process across the entire organization.
A)Business Management Systems
B)Functional Management Systems
C)Business Information Systems
D)Functional Business Systems

Accepted Answer

Business Management Systems are designed to support the planning and implementation process across the entire organization. These systems integrate the various functional areas of an organization, such as finance, marketing, and operations, providing a comprehensive view of the business and enabling strategic decision-making. Functional Management Systems, on the other hand, are designed to support specific functional areas, such as HR or accounting. Business Information Systems may include both Business Management Systems and Functional Management Systems, but do not specifically focus on the planning and implementation process. Functional Business Systems refer to systems that support specific business functions, such as accounting or supply chain management, and may not integrate with other functional areas.

Question 19

________ are a set of written instructions on how to perform a function or activity.SOPs provide the framework for complex processes to be managed more effectively.
A)Mission statements
B)Organizational charts
C)SOPs
D)Strategic plans

Accepted Answer

Standard Operating Procedures, or SOPs, are a set of written instructions on how to perform a function or activity. They provide a framework for complex processes to be managed more effectively, promoting consistency and standardization in operations. Mission statements, organizational charts, and strategic plans are also important tools for organizations, but do not provide step-by-step guidance on how to carry out specific tasks.

Question 20

________ is a document used to communicate the company's goals and the actions needed to achieve them.
A)Mission statement
B)Organizational chart
C)SOP
D)Strategic plan

Accepted Answer

A strategic plan is a document that outlines a company's long-term goals and the resources and actions needed to achieve those goals. It typically includes analysis of the company's current situation, competition, and market trends, as well as a roadmap for how the company will achieve its objectives over a set period of time.

Quiz 9: Functional Business Systems

_______ is a process that insures that operations meet data validity standards.For instance,information systems that process checking accounts will only allow unique check numbers for each transaction-and reject duplicates.

The purpose of control is to identify deviations from goals as soon as possible in order to take corrective action.Tracking sales,inventory levels,orders,and customer support are examples of control activities.What type of company data is most important at this level?

Each of the following is a basic functional area that is supported by information systems: manufacturing and production,________,finance,IT,sales and marketing,and HR.

At what level are decisions made that set or impact the long-term direction of the entire organization?

With ________,events or transactions are processed as soon as they occur.

Ducati's sales staff struggled with conflicting or outdated data on product inventory,availability,and ordering time schedules because of __________.

Ideally,functional systems enable __________,which is being able to access current data to learn what is needed in order to make informed decisions without delay.

Data requirements of the operational level units are extensive and relatively routine,rarely changing because they depend on fixed sources of input and __________,which is a set of written instructions that document a routine activity that is followed by an organization.

In terms of manufacturing,the business function that is responsible for transforming inputs into useful outputs is _______.

A key benefit of ________ is that they minimize variation and promote quality through consistent implementation of a process or procedure within the organization,even if there are temporary or permanent personnel changes.

Data from functional area ISs support enterprise apps,which include all of the following except ________.

Data integrity with real-time systems involves the ACID test,which involves ________.

Ducati equipped its sales force with and a custom-designed Ducati Communication System .

________ are information systems designed to improve the efficiency and performance of a specific functional area within the organization.

Originally,information systems were designed to support the function.Systems for other functions were rolled out later.The consequences of this fragmented roll-out approach were .

Which management level requires the most detailed data in real time to make immediate or short-term decisions?

Data from functional ISs are used extensively by enterprise applications,including business intelligence (BI) ,e-commerce,customer relationship management (CRM) ,and ____________.

________ are information systems designed to support the planning and the implementation process across the entire organization.

________ are a set of written instructions on how to perform a function or activity.SOPs provide the framework for complex processes to be managed more effectively.

________ is a document used to communicate the company's goals and the actions needed to achieve them.