Question 1

A vehicle with a regular service history is an indication of a vehicle that has been maintained properly.

Accepted Answer

A regular service history suggests that the vehicle has undergone routine maintenance, which is essential for proper upkeep and functioning.

Question 2

Technician A says that all dealership repair history is stored on a manufacturer's server. Technician B says that dealer service history and information is available to all dealerships. Who is correct?

Accepted Answer

The answer of Technician A says that all dealership repair...

Question 3

Service history can be used to determine warranty eligibility.

Accepted Answer

Service history can provide information about past repairs and maintenance, which can help determine if a product is still under warranty or if any previous issues might affect warranty eligibility.

Question 4

Some repair shops may store service history on a computer.

Accepted Answer

Some repair shops use computer systems to maintain records of service history for better organization and efficiency.

Question 5

Service history should be compared to the manufacturer's scheduled maintenance requirements to determine any discrepancies.

Accepted Answer

Comparing service history to the manufacturer's scheduled maintenance requirements helps identify any missed or overdue services, ensuring the vehicle is maintained properly and remains in good condition.

Question 6

All repair shops share service history records, making is easy to track and identify any required services that may be needed.

Accepted Answer

The given statement explicitly mentions that "All repair shops share service history records," indicating that it is true that service history records are shared among repair shops.

Question 7

A vehicle with a documented service history will be worth more than a vehicle with a questionable or missing service history.

Accepted Answer

A documented service history provides evidence of regular maintenance and care, which can increase a vehicle's resale value compared to one with an uncertain or missing history.

Question 8

A(n) ________ can be set up to handle all payments related to a customer or to a company that uses your service for a number of vehicles.

Accepted Answer

An account system can be set up to manage and handle all payments related to a customer or a company, especially when dealing with multiple transactions or services.

Question 9

Before making changes to the estimated cost of repair, you need to receive and document the customer's approval of the additional repair cost.

Accepted Answer

It is a standard practice in many service industries to obtain and document customer approval for any additional costs to ensure transparency and avoid disputes.

Question 10

The cost of gas and consumables you used to service the vehicle are needed to work out the total cost of vehicle service.

Accepted Answer

The total cost of vehicle service includes all expenses incurred during the service, such as gas and consumables used.

Question 11

A typical repair order should include which of the following?

Accepted Answer

A typical repair order should include the service provider, the customer information, and the service operations.

Question 12

To work out the total cost of the service, you need to know?

Accepted Answer

To calculate the total cost of a service, you need to consider all expenses involved, including labor, parts, and any consumables used.

Question 13

A typical repair order should include which of the following items?

Accepted Answer

A typical repair order should include the service provider, customer information, and the service operations, making all the listed items relevant.

Question 14

To work out the total cost of an automotive service, you need to know:

Accepted Answer

The total cost of an automotive service includes labor, parts, and any additional consumables used during the service.

Question 15

Which of the following are available to supplement the manufacturer's service information to repair automatic transmission repairs?

Accepted Answer

All of the listed resources provide supplemental information for automatic transmission repairs.

Question 16

Which of the following publish manuals on the repair of automatic transmissions?

Accepted Answer

Both ATRA (Automatic Transmission Rebuilders Association) and ATSG (Automatic Transmission Service Group) publish manuals on the repair of automatic transmissions.

Question 17

Manuals from the Automatic Transmission Service Group are written for a specific transmission.

Accepted Answer

Manuals from the Automatic Transmission Service Group are typically written to address specific types of transmissions, providing detailed information and instructions for servicing and repairing them.

Question 18

Technician A says that ATSG manuals cover the operation, diagnosis, and repair of a specific transmission. Technician B says that these manuals also include a "known problem" section with procedures to correct those problems. Who is correct?

Accepted Answer

ATSG manuals are comprehensive resources that include information on the operation, diagnosis, and repair of specific transmissions, as well as sections on known problems and their solutions.

Question 19

An ATSG manual is available in print or download.

Accepted Answer

ATSG (Automatic Transmission Service Group) manuals are typically available in both print and digital formats for ease of access and use by technicians and enthusiasts.

Question 20

Technician A says that the ATSG provides online and in-person training. Technician B says that ATRA provides inline and in-person training. Who is correct?

Accepted Answer

The answer of Technician A says that the ATSG provides...

Quiz 5: Vehicle, Customer, and Service Information