Two technicians are discussing a transmission problem. Tech A says that it is important to test drive the vehicle because there may actually be no issue with the vehicle and the customer complaint is actually a normal operational characteristic of the transmission. Tech B says you should always check TSBs before performing any service of the transmission because the manufacturer may have updated a component. Who is correct?
A) Tech A only
B) Tech B only
C) Both A and B
D) Neither A nor B

Question

Quizplus · Accepted Answer

Both technicians are correct. Tech A is right that a test drive can help determine if the issue is a normal characteristic. Tech B is correct that checking TSBs can provide important updates or fixes from the manufacturer.

Two Technicians Are Discussing a Transmission Problem