Which of the following could be considered an operational definition for customer satisfaction?
A) a survey item asking about satisfaction on a 5-point scale
B) number of customer complaints
C) number of returns
D) all of these
Correct Answer:
Verified
Q15: Data that cannot be divided beyond a
Q16: A _ is a theoretical group that
Q17: Why do we examine samples rather than
Q18: A construct is _.
A) a characteristic or
Q19: A relationship between constructs can be considered
Q21: A hypothesis _.
A) tests the relationship between
Q22: Which of the following would be considered
Q23: If you randomly split a sample of
Q24: If you randomly assign subjects to different
Q25: If you were running an experiment in
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