Question 1

If a worker seems to deserve the overseer relationship with a supervisor due poor work habits and skills, his or her peers will generally

Accepted Answer

Peers are likely to avoid a person with poor work habits and a reputation that justifies an overseer relationship with a supervisor, as they may view the individual as a liability or negative influence within the work environment.

Question 2

Which order listed demonstrates the most to least successful mentoring programs?

Accepted Answer

The answer of Which order listed demonstrates the most to...

Question 3

Which of the following is not likely to cause a strong emotional response at work?

Accepted Answer

Receiving the usual heavy work assignments for the week is less likely to cause a strong emotional response because it is a routine or expected aspect of the job, unlike the other options which involve unexpected or unfair treatment.

Question 4

A fundraiser is expected to be very pleasant to all of the donors, even the rude and demanding ones, so that they will continue to give to the university. This is an example of which type of emotion?

Accepted Answer

Emotional labor refers to the process of managing feelings and expressions to fulfill the emotional requirements of a job. In this case, the fundraiser's job requires them to be pleasant to donors regardless of the donors' behavior, which is a classic example of emotional labor.

Question 5

An employee recently experienced the death of a parent. After returning to work, the employee is often upset thinking about this loss but tries to hide it. This is an example of which type of emotion?

Accepted Answer

The answer of An employee recently experienced the death of...

Question 6

A social worker constantly deals with individuals who are in terrible situations and tries to helping them out. The work is emotionally draining. This is an example of which type of emotion?

Accepted Answer

Emotion work refers to the process of managing one's own emotions to fulfill the emotional requirements of a job, which is what the social worker is doing by dealing with emotionally draining situations.

Question 7

Which of the following is an example of emotion management?

Accepted Answer

Emotion management involves regulating and controlling one's emotional responses in various situations. In choice C, the employee feels exuberant about a positive evaluation but chooses to respond calmly to the supervisor, demonstrating control over their emotional expression to fit the social or professional context.

Question 8

Which of the following is not an example of emotion management?

Accepted Answer

Emotion management involves regulating and controlling one's emotions, especially in social or professional settings. Choices A, C, and D describe situations where individuals manage their emotions in response to specific events or situations. However, B describes a state of being unaffected or neutral, which does not involve active management or regulation of emotions in response to external events.

Question 9

Explain how supervisors can encourage open communication from subordinates and why open communication matters to the effective functioning of organizations.

Accepted Answer

The answer of Explain how supervisors can encourage open communication...

Question 10

Compare and contrast the communication characteristics of the following kinds of supervisor-subordinate relationships: partnership (high LMX), middle-group, and overseer (low LMX).

Accepted Answer

The answer of Compare and contrast the communication characteristics of...

Question 11

Compare and contrast the communication characteristics of the following kinds of peer relationship: informational, collegial, and friendship.

Accepted Answer

The answer of Compare and contrast the communication characteristics of...

Question 12

Explain how supervisor relationships can influence peer relationships.

Accepted Answer

The answer of Explain how supervisor relationships can influence peer...

Question 13

Explain the characteristics, advantages, and problems of mentoring relationships.

Accepted Answer

The answer of Explain the characteristics, advantages, and problems of...

Question 14

Explain common norms associated with emotion management in many professional or office settings.

Accepted Answer

The answer of Explain common norms associated with emotion management...

Question 15

Explain how emotional displays in paid work may differ from emotional displays in volunteer work.

Accepted Answer

The answer of Explain how emotional displays in paid work...

Quiz 7: Communication With Organizational Members