Clients judge the service not only by its ________ but also by its functional quality.
A) length of time
B) attributes
C) price
D) completeness
E) technical quality

Question

Quizplus · Accepted Answer

The question is talking about how clients judge the quality of a service, and it notes that they consider not only the "what" of the service (attributes), but also the "how" (functional quality). Since the question is asking for a single answer, the best choice is E, technical quality, which is often used as a synonym for functional quality.

Clients Judge the Service Not Only by Its ________ but Also