Services have four distinctive characteristics, one of these five being "pure service."
Correct Answer:
Verified
Q82: Clients judge service not only by its
Q83: Inseparability in the context of a "service"
Q84: One-third of all service problems are caused
Q86: No matter what the "service", consumers can
Q88: Customers are becoming more sophisticated about buying
Q89: Customers in high-profit tiers get stripped-down service,
Q90: Interactive marketing describes the employees' skill in
Q90: Services include government, private nonprofit, business, retail,
Q91: An example of a pure service provider
Q92: Services vary as to whether they are
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