Customers in high-profit tiers get stripped-down service, while customers in low-profit tiers get special service.

Question

Quizplus · Accepted Answer

This statement is the opposite of what is commonly practiced by successful companies. Customers in high-profit tiers are often given special treatment and additional perks to encourage loyalty and repeat business, while customers in low-profit tiers may receive more basic service. This is because high-profit customers are more valuable to the company and are worth investing more resources in retaining.

Customers in High-Profit Tiers Get Stripped-Down Service, While Customers in Low-Profit