When you call your bank to inquire about your balance, instantaneously the bank relegates you to a "tier" based upon your profitability to the bank. The best customers receive the best service. What is the premise behind the use of profit tiers and how what is a risk involved in differentiating levels of service?
Correct Answer:
Verified
View Answer
Unlock this answer now
Get Access to more Verified Answers free of charge
Q63: Fingerpainted organizes art camps and craft activities
Q133: The last time you were in this
Q134: Services cannot be stored. Attempts to regulate
Q135: Services cannot be seen, tasted, or felt,
Q136: The "brown trucks" of UPS have helped
Q139: You have been asked by your firm
Q140: In your service firm, you and your
Q141: Based on the service-quality "gaps" model, the
Q142: A company's offerings often include services. The
Q154: Traditionally, customers have had three specific worries
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents