Question 1

You don't take a stand, you let the worker get away with things, and you back away from any decision.

Accepted Answer

This scenario describes a lose-win situation, where one party (in this case, the manager or leader) loses by not taking a stand or making decisions, allowing the other party (the worker) to "win" or benefit from the lack of action or confrontation.

Question 2

The second step in the process of making good decisions is:

Accepted Answer

The answer of The second step in the process of...

Question 3

Group decision making works best when:

Accepted Answer

Group decision making is most effective when the group is rewarded for making good decisions, as this encourages collaboration and the pursuit of the best possible outcome.

Question 4

When dealing with problems involving one person in a participative approach that involves the worker from the beginning to the end of the problem solving, that is said to solve the problem 75% of the time is called:

Accepted Answer

Win-win problem solving is a participative approach that involves the worker throughout the entire problem-solving process, aiming for a solution that benefits all parties involved, thereby solving the problem effectively 75% of the time.

Question 5

Group decision making is not a panacea. It works best when:

Accepted Answer

Group decision making is most effective when members have different expertise and perspectives but share common goals, as this diversity can lead to more comprehensive and well-rounded decisions.

Question 6

A managerial decision should be a:

Accepted Answer

Managerial decisions should be conscious choices among alternatives, reflecting deliberate decision-making processes.

Question 7

When making decisions ________ is very important.

Accepted Answer

Timing is crucial in decision-making as it can affect the outcome and effectiveness of the decision.

Question 8

Group decision making works best when:

Accepted Answer

Group decision making is most effective when members are accustomed to working together and have differing expertise, as this allows for a diverse range of perspectives and a cohesive team dynamic.

Question 9

The last step in using a pattern for solving problems is:

Accepted Answer

Following up is the final step to ensure the solution is working as intended and to make any necessary adjustments.

Question 10

People who have used win-win problem solving say that it solves the problem ______% of the time.

Accepted Answer

The answer of People who have used win-win problem solving...

Question 11

A process by which leaders measure, evaluate, and compare results to goals and standards previously agreed upon and take corrective action when necessary to stay on course is known as:

Accepted Answer

Controlling is the management function that involves measuring actual performance, comparing it with desired goals and standards, and taking corrective action if necessary to ensure that objectives are achieved. This process helps organizations stay on track towards achieving their goals.

Question 12

Which of the following areas require control?

Accepted Answer

All of the areas listed - labor, budgets, and purchasing - require control in a business setting to ensure efficiency, cost-effectiveness, and alignment with organizational goals.

Question 13

Which of the following is not a question you should ask before making any decision of consequence?

Accepted Answer

Asking if each course of action will be "objective" to the people it will affect is not typically a question you would ask before making a decision of consequence. The term "objective" might be a misinterpretation or misapplication in this context, as decisions often need to consider the impact on people, which involves subjective assessments of benefits, risks, and outcomes rather than purely objective criteria.

Question 14

Using a logical process to identify causes and solutions to problems or to make decisions is known as:

Accepted Answer

Using a logical process to identify causes and solutions to problems or to make decisions is the definition of problem solving.

Question 15

Which of the following is not a problem regarding group decision making?

Accepted Answer

The answer of Which of the following is not a...

Question 16

The acceptable quantity of work that an employee is expected to do is known as:

Accepted Answer

Productivity standards are the acceptable quantity of work that an employee is expected to do.

Question 17

Which of the following is not a visible control throughout the workplace?

Accepted Answer

A calculator is typically a personal or desk item rather than a control mechanism visible throughout the workplace. Door locks, time clocks, keys to the cash register, and bartender's measuring devices are all examples of controls that are visible and used to maintain security, track time, or ensure compliance with regulations.

Question 18

Which of the following is not a guideline to help build decision-making skills?

Accepted Answer

D is not a guideline for building decision-making skills because being part of the problem can hinder objective analysis and decision-making. Effective decision-making involves analyzing the problem from an objective standpoint, not contributing to the problem itself.

Question 19

Which of the following is true regarding rational versus emotional decision making?

Accepted Answer

Rational decision-making involves weighing the consequences of actions before acting, which is crucial for managers in any field, including hospitality. This approach balances emotion and logic, recognizing that while emotions can inform decisions, they should not dominate them. Choices A and C suggest extremes that are not typically recommended in decision-making processes.

Question 20

Giving something up in exchange for the worker's giving up something and each of you has less than before is known as:

Accepted Answer

A lose-lose compromise occurs when both parties give up something, resulting in both having less than before.

Quiz 13: Decision Making and Control

You don't take a stand, you let the worker get away with things, and you back away from any decision.

The second step in the process of making good decisions is:

Group decision making works best when:

When dealing with problems involving one person in a participative approach that involves the worker from the beginning to the end of the problem solving, that is said to solve the problem 75% of the time is called:

Group decision making is not a panacea. It works best when:

A managerial decision should be a:

When making decisions ________ is very important.

Group decision making works best when:

The last step in using a pattern for solving problems is:

People who have used win-win problem solving say that it solves the problem ______% of the time.

A process by which leaders measure, evaluate, and compare results to goals and standards previously agreed upon and take corrective action when necessary to stay on course is known as:

Which of the following areas require control?

Which of the following is not a question you should ask before making any decision of consequence?

Using a logical process to identify causes and solutions to problems or to make decisions is known as:

Which of the following is not a problem regarding group decision making?

The acceptable quantity of work that an employee is expected to do is known as:

Which of the following is not a visible control throughout the workplace?

Which of the following is not a guideline to help build decision-making skills?

Which of the following is true regarding rational versus emotional decision making?

Giving something up in exchange for the worker's giving up something and each of you has less than before is known as: