Question 1

A summative evaluation looks at which of the following?

Accepted Answer

Summative evaluation focuses on the outcomes, such as the knowledge gained, changes in behavior, productivity, attitudes, and reactions, to assess the effectiveness of a program, course, or educational initiative after it has been completed.

Question 2

The magic apron method is:

Accepted Answer

The answer of The magic apron method is:
...

Question 3

In a study by the Hay Group, over half a million employees in 300 companies were asked about important retention factors. The number one factor was:

Accepted Answer

The number one factor for employee retention, according to the study by the Hay Group, was career growth, learning, and development. This highlights the importance employees place on opportunities to advance their skills and careers within a company.

Question 4

Job instruction training consists of all but which of the following?

Accepted Answer

Continuous evaluation of the worker is not a part of job instruction training. Job instruction training focuses on preparing the worker, demonstrating the task, and having the worker perform the task under supervision, rather than continuous evaluation.

Question 5

One of the benefits of training is:

Accepted Answer

Training allows supervisors to focus more on management tasks by ensuring employees are well-prepared to perform their duties independently.

Question 6

The survey mentioned in the text asked a nationally representative group of 3,400 employees what they considered to be "very important" in deciding to take their current job. The top reason was:

Accepted Answer

The answer of The survey mentioned in the text asked...

Question 7

Which of the following should be written before developing a unit training plan?

Accepted Answer

Training objectives should be established first to guide the development of a unit training plan, ensuring that the training is aligned with desired outcomes.

Question 8

Which of the following is the most important step after the formal training process is complete?

Accepted Answer

After the formal training process is complete, both summative evaluation and formative evaluation are important. Summative evaluation assesses the effectiveness of the training program after its completion, focusing on outcomes such as learner achievements and the impact on job performance. Formative evaluation, on the other hand, is an ongoing process that assesses the training program's delivery and content, allowing for adjustments to be made during the training process. Together, they ensure the training program meets its objectives and contributes to continuous improvement.

Question 9

A unit training program should consist of:

Accepted Answer

A unit training program should include training objectives and sessions (A) to guide and structure the training, as well as training checkpoints and methods (B) to assess progress and determine the approach.

Question 10

A job should always be taught:

Accepted Answer

The answer of A job should always be taught:
...

Question 11

Which of the following is the biggest problem in training employees?

Accepted Answer

The answer of Which of the following is the biggest...

Question 12

Employees learn best when:

Accepted Answer

Employees learn best when they are actively involved in the learning process, the training is relevant and practical, and they have a good trainer. All these factors contribute to an effective learning environment.

Question 13

Which of the following are characteristics of a good trainer?

Accepted Answer

A good trainer should be knowledgeable about the subject matter, organized in their presentation and materials, and capable of displaying a sense of humor to engage and maintain the interest of the participants.

Question 14

All of the following instances are necessary for further training except:

Accepted Answer

Training is typically focused on improving job performance, mastering skills, and adapting to changes in job roles. Interpersonal issues, such as employees not getting along, are usually addressed through conflict resolution or counseling rather than further job training.

Question 15

Human resource directors estimate the cost of employee turnover at for an hourly paid employee.

Accepted Answer

The cost of employee turnover for an hourly paid employee is often estimated around $4,000, which includes costs related to recruiting, hiring, training, and lost productivity.

Question 16

In meetings, management talks for half the time about goals, vision, and mission. Employees talk the other half of the time by raising questions and concerns.

Accepted Answer

This scenario describes a balanced approach where both management and employees contribute equally to the conversation, hence the term "50/50" accurately reflects this balance.

Question 17

Which of the following is not one of the five reasons why people do poor work?

Accepted Answer

The answer of Which of the following is not one...

Question 18

Which of the following is true regarding training?

Accepted Answer

All of the statements are true regarding training.

Question 19

Teaching people how to do their jobs is known as:

Accepted Answer

Training and job instruction both involve teaching people how to perform their jobs, making both A and C correct.

Question 20

The logical person to train employees is:

Accepted Answer

The supervisor is typically the most logical person to train employees because they are directly responsible for overseeing the employees' work and can provide the most relevant and immediate guidance, feedback, and instruction based on the specific requirements of the job and the performance expectations of the organization.

Quiz 10: Employee Training and Development