Question 1

Process types in operations evolved through three 'eras'. Mass production and the strategic era were the last two. What was the first?
A) Concept era
B) Early era
C) Craft era
D) Iron Age era

Accepted Answer

The first era in the evolution of process types in operations was the Craft era, which focused on skilled workers producing goods by hand before the advent of mass production techniques.

Question 2

Henry Ford is usually associated with which form of operation in the mass production era?
A) Job shop
B) Assembly line
C) Batch production
D) Complex project

Accepted Answer

Henry Ford is best known for his development and use of the assembly line for mass production, which revolutionized the automobile industry and manufacturing processes.

Question 3

Which two of the 4 V's do Hayes and Wheelwright use in their research and analysis of operations which lead to a seminal paper in 1979?
A) Variability and Volume
B) Variation and Volume
C) Variety and Variation
D) Variety and Volume

Accepted Answer

Hayes and Wheelwright's research in operations management focused on the concepts of "Variety" and "Volume" as key dimensions in their analysis.

Question 4

Speciality eye glass manufacture is an example of which process type?
A) Project
B) Job shop
C) Batch production
D) Mass production

Accepted Answer

The answer of Speciality eye glass manufacture is an example...

Question 5

A continuous operation is most suited to which type of operation?
A) Automobile assembly
B) Can or bottle filling
C) Printing
D) Industrial chemical manufacturing

Accepted Answer

Continuous operation is most suited for industrial chemical manufacturing because it involves ongoing processes that benefit from being run continuously to maximize efficiency and output.

Question 6

In the customer processing analysis by Silvestro et al. (1992) which process type would be suggested for a high street solicitor?
A) Professional service
B) Service shop
C) Mass service
D) Service process

Accepted Answer

Professional service is suggested for high street solicitors because it involves high customization and customer contact, typical of professional services like legal advice.

Question 7

Why would a cinema be an example of a mass service?
A) There are a large number of customers who want to use the process.
B) There is a wide variety of choice on offer
C) There is an easily repeatable process for all customers
D) The service experience can be enjoyed by many customers at once.

Accepted Answer

The answer of Why would a cinema be an example...

Question 8

The product life cycle has five stages. What is the fourth stage?
A) Growth
B) Maturity
C) Saturation
D) Decline

Accepted Answer

The fourth stage of the product life cycle is Saturation, which follows the Maturity stage and precedes the Decline stage.

Question 9

When is the best time in the product life cycle to innovate?
A) Growth
B) Maturity
C) Saturation
D) Decline

Accepted Answer

The answer of When is the best time in the...

Question 10

What is the first stage in the service firm life cycle according to Sasser et al. (1978)?
A) Introduction
B) Rationalisation
C) Entrepreneurship
D) Integration

Accepted Answer

The first stage in the service firm life cycle according to Sasser et al. (1978) is Entrepreneurship. This stage focuses on the creation and establishment of the business, where the entrepreneur identifies a market need and seeks to fill it with a new service offering.

Quiz 3: Operations Processes and Life Cycles

Process types in operations evolved through three 'eras'. Mass production and the strategic era were the last two. What was the first?

Henry Ford is usually associated with which form of operation in the mass production era?

Which two of the 4 V's do Hayes and Wheelwright use in their research and analysis of operations which lead to a seminal paper in 1979?

Speciality eye glass manufacture is an example of which process type?

A continuous operation is most suited to which type of operation?

In the customer processing analysis by Silvestro et al. (1992) which process type would be suggested for a high street solicitor?

Why would a cinema be an example of a mass service?

The product life cycle has five stages. What is the fourth stage?

When is the best time in the product life cycle to innovate?

What is the first stage in the service firm life cycle according to Sasser et al. (1978) ?