Question 1

The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as
A) benchmarking.
B) empowerment.
C) systems theory.
D) contingency perspective.
E) continuous improvement.

Accepted Answer

The implementation of small incremental improvements in all areas of the organization on an ongoing basis is known as continuous improvement. This approach focuses on constantly improving processes, products, and services to enhance efficiency, effectiveness, and customer satisfaction. It involves everyone in the organization, from top management to frontline employees, and requires a commitment to ongoing learning and development. Benchmarking involves comparing an organization's performance to that of others in the same industry, empowerment involves giving employees the authority to make decisions and take action, systems theory is a perspective that views organizations as interconnected systems, and contingency perspective suggests that there is no one-size-fits-all approach to management and that the best course of action depends on the specific situation.

Question 2

Genex Dynamics is a ballistics company that uses the unity of command,scalar chain,and division of work principles. These are part of which management philosophy?
A) Administrative principles approach
B) Bureaucratic approach
C) Scientific management approach
D) Humanistic approach
E) Behavioral sciences approach

Accepted Answer

The unity of command, scalar chain, and division of work principles are part of the administrative principles approach, which focuses on the overall management of an organization and emphasizes the importance of clear communication, coordination, and delegation of authority. The other options relate to different management philosophies that emphasize different aspects of organizational management.

Question 3

____________________ is the attainment of organizational goals in an effective and efficient manner through planning,organizing,leading,and controlling organizational resources.

Accepted Answer

The answer of ____________________ is the attainment of organizational goals...

Question 4

Scenario - Barry Miller
The promotion to first line manager took place just six weeks ago for Barry Miller. He was well qualified for the promotion, but the new job still required a lot of training. One of the challenges has been to coordinate the production of his team with the needs of the sales department and with the availability of raw materials from his suppliers. Setting priorities and developing schedules to accomplish the work is a part of Barry's job that he has really enjoyed. The challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of satisfaction. In reflecting about the last six weeks, Barry concludes that he is very happy about his new job.
-With setting priorities and setting schedules,Barry was participating in the decisional role of
A) entrepreneur.
B) disturbance handler.
C) disseminator.
D) resource allocator.
E) monitor.

Accepted Answer

Barry's job of setting priorities and developing schedules falls under the decisional role of resource allocator, as he is responsible for allocating resources such as time and personnel to accomplish the work. The other decisional roles mentioned (entrepreneur, disturbance handler, and disseminator) do not align with the tasks that Barry is performing. While monitoring is an important managerial skill, it is not specifically mentioned in the scenario as a primary role for Barry.

Question 5

Scenario - Barry Miller
The promotion to first line manager took place just six weeks ago for Barry Miller. He was well qualified for the promotion, but the new job still required a lot of training. One of the challenges has been to coordinate the production of his team with the needs of the sales department and with the availability of raw materials from his suppliers. Setting priorities and developing schedules to accomplish the work is a part of Barry's job that he has really enjoyed. The challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of satisfaction. In reflecting about the last six weeks, Barry concludes that he is very happy about his new job.
-By maintaining information links,Barry Miller was exhibiting the interpersonal role of
A) figurehead.
B) leader.
C) liaison.
D) monitor.
E) spokesperson.

Accepted Answer

By coordinating the production of his team with the needs of the sales department and with the availability of raw materials from his suppliers, Barry Miller is maintaining information links and acting as a liaison between different departments or stakeholders. This falls under the interpersonal role of a liaison.

Question 6

Scenario - Barry Miller
The promotion to first line manager took place just six weeks ago for Barry Miller. He was well qualified for the promotion, but the new job still required a lot of training. One of the challenges has been to coordinate the production of his team with the needs of the sales department and with the availability of raw materials from his suppliers. Setting priorities and developing schedules to accomplish the work is a part of Barry's job that he has really enjoyed. The challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of satisfaction. In reflecting about the last six weeks, Barry concludes that he is very happy about his new job.
-The managerial skill that is least important at Barry's middle-level management position is
A) conceptual.
B) human.
C) technical.
D) all of these skills are vital.
E) none of these skills are important.

Accepted Answer

The answer of Scenario - Barry Miller
The promotion to first...

Question 7

Jessica is a recent college graduate who is seeking a job that includes telecommuting,shared jobs,flextime,and organization-sponsored sabbaticals. Based on this information,Jessica most likely belongs to which demographic group?
A) Baby Boomer
B) Generation X
C) Generation Y
D) Generation Z
E) Tweener

Accepted Answer

Jessica is most likely a part of Generation Y, also known as Millennials, who are known to value work-life balance and flexibility in the workplace. These characteristics align with her preference for telecommuting, shared jobs, flextime, and organization-sponsored sabbaticals. Baby Boomers (born between 1946-1964) are known for their strong work ethic and loyalty to their employer. Generation X (born between 1965-1980) values work-life balance but may not prioritize telecommuting or flextime as much as Millennials. Generation Z (born after 1997) is currently entering the workforce and may not have enough data to accurately predict their workplace preferences. "Tweener" is not a recognized generational demographic group.

Question 8

____ focuses on managing the whole organization to deliver quality to customers.
A) Bureaucracy
B) Theory Z
C) Management-by-objective
D) Total quality management
E) Organization-customer relationship

Accepted Answer

Total quality management (TQM) focuses on managing the entire organization to deliver quality products or services to customers. TQM entails the involvement of all employees in continuous improvement efforts, the use of data and statistical methods to identify and solve problems, and a strong customer focus. It emphasizes a commitment to quality and continuous improvement in all aspects of the organization's operations.

Question 9

Georgia,an airline CEO,often looks for patterns of movement within the airline industry,focusing on the qualities of rhythm,flow,direction,shape,and networks of relationships. This type of activity,referred to as ________ thinking,allows Georgia to see the structures that underlie complex situations within the industry and company.
A) systems
B) qualitative
C) quantitative
D) conceptual
E) contingency

Accepted Answer

The description of Georgia's thinking focusing on qualities such as rhythm, flow, direction, and networks of relationships suggests that she is engaging in systems thinking, which looks for patterns and structures within complex situations. Qualitative thinking involves a subjective understanding of a situation, while quantitative thinking involves mathematical and statistical analysis. Conceptual thinking involves abstract ideas and concepts, while contingency thinking involves considering different scenarios and possibilities. While some of these types of thinking may be necessary for Georgia's job, systems thinking is the best fit based on the description given.

Question 10

The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually.This philosophy is consistent with the concept of
A) transformation.
B) entropy.
C) synergy.
D) feedback.
E) quality.

Accepted Answer

The teamwork philosophy is based on the idea of synergy, where the combined efforts of a group can produce better results than individual efforts. Synergy is defined as the interaction of multiple elements in a system to produce an effect different from or greater than the sum of their individual effects. Therefore, the most consistent concept with this philosophy is synergy (option C).

Question 11

Scenario - Barry Miller
The promotion to first line manager took place just six weeks ago for Barry Miller. He was well qualified for the promotion, but the new job still required a lot of training. One of the challenges has been to coordinate the production of his team with the needs of the sales department and with the availability of raw materials from his suppliers. Setting priorities and developing schedules to accomplish the work is a part of Barry's job that he has really enjoyed. The challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of satisfaction. In reflecting about the last six weeks, Barry concludes that he is very happy about his new job.
-In his job,Barry needs to
A) plan.
B) organize.
C) lead.
D) control.
E) all of these.

Accepted Answer

Barry's job as a first line manager requires him to plan, organize, lead, and control. He must plan and develop schedules to accomplish his team's work, organize the production process with the needs of the sales department and supplier availability, lead and build a strong team rapport with his employees, and control the progress and outcomes of his team's work. Therefore, all of these are necessary components of Barry's job.

Question 12

Elements of TQM include
A) employee detachment.
B) focus on profits.
C) benchmarking.
D) accidental improvement.
E) All of these.

Accepted Answer

The correct element of TQM listed is benchmarking, which involves comparing an organization's practices and performance metrics to those of other companies to identify areas for improvement. Employee detachment and a focus on profits are not consistent with the principles of TQM, which emphasize collaboration and continuous improvement. Accidental improvement, while possible, is not a deliberate strategy within TQM.

Question 13

__________ specifies a goal of no more than 3.4 defects per million parts.
A) Benchmarking
B) Total quality management
C) Six sigma
D) Balanced scorecard
E) Jugaad

Accepted Answer

The goal of no more than 3.4 defects per million parts is a key feature of Six Sigma methodology, which focuses on reducing variability and defects in processes to improve quality and efficiency. Benchmarking involves comparing performance to industry leaders, Total Quality Management is a comprehensive approach to quality management that includes continuous improvement, customer focus, and employee empowerment, Balanced Scorecard is a strategic management tool to measure and monitor organizational performance, and Jugaad is a term for frugal innovation in developing countries. None of these concepts specifically relate to the 3.4 defects per million parts goal.

Question 14

Who of the following is often considered the "father of the quality movement?"
A) Weber
B) Gilbreth
C) Follet
D) Deming
E) Gehrke

Accepted Answer

W. Edwards Deming is often considered the "father of the quality movement" due to his contributions to improving production processes and quality control in Japan following World War II. He developed the Deming Cycle, which focuses on continuous improvement and emphasized the importance of statistical analysis and quality control in manufacturing.

Question 15

An innovation mindset that strives to meet customers' immediate needs quickly and inexpensively is referred to as:
A) Kaizen
B) Just-in-time control
C) Total quality management
D) Jugaad
E) XY Theory

Accepted Answer

The term "Jugaad" originated in India and refers to a frugal and innovative approach to problem-solving that focuses on meeting the immediate needs of customers quickly and inexpensively. It is a mindset that encourages thinking outside the box and finding creative solutions to everyday challenges. The other options listed focus more on continuous improvement and quality control, rather than the quick and cost-effective delivery of value to customers.

Question 16

Matrix Dress Designs operates using the concept of empowerment,where employees act independently and with management facilitating rather than controlling workers. These qualities represent which management approach?
A) Administrative principles approach
B) Bureacratic approach
C) Scientific management approach
D) Humanistic approach
E) Behavioral sciences approach

Accepted Answer

The humanistic approach emphasizes the importance of individuals and their unique needs, feelings, and motivations. Empowerment of the employees and a more decentralized approach to decision-making are key components of this approach.

Question 17

In order to determine how to deal with a problem employee,Sharon evaluated the employee,the problem,and the context in which the problem occurred.She is applying which of the following perspectives?
A) Participative view
B) Universalist view
C) Autonomy view
D) Contingency view
E) Humanist view

Accepted Answer

the contingency view considers that there is no one-size-fits-all solution to dealing with problem employees. It involves evaluating the situation and making a decision based on the specific context in which the problem occurred. Sharon's evaluation of the employee, the problem, and the context shows that she is applying the contingency view perspective.

Question 18

The nature of management is to cope with ____________________ and far-reaching challenges.

Accepted Answer

The answer of The nature of management is to cope...

Question 19

Which of the following uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data?
A) Supply chain management
B) Learing organizations
C) Scientific management
D) Customer relationship management
E) The humanistic approach

Accepted Answer

Customer relationship management (CRM) is a strategy that uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data. CRM systems allow businesses to track customer interactions and behaviors to better tailor their marketing and customer service efforts.

Question 20

In ____ every situation is viewed as unique.
A) a universalist view
B) a TQM view
C) a case view
D) a scientific management view
E) None of these.

Accepted Answer

The case view approach considers each situation or case as unique, and therefore requires individualized solutions or strategies. This is in contrast to a universalist view, which assumes that a single solution or approach can be applied universally to all situations. TQM and scientific management approaches are more focused on process standardization and efficiency, rather than individualized solutions.

Quiz 1: Innovative Management for a Changing World

The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as

Genex Dynamics is a ballistics company that uses the unity of command,scalar chain,and division of work principles. These are part of which management philosophy?

____________________ is the attainment of organizational goals in an effective and efficient manner through planning,organizing,leading,and controlling organizational resources.

Jessica is a recent college graduate who is seeking a job that includes telecommuting,shared jobs,flextime,and organization-sponsored sabbaticals. Based on this information,Jessica most likely belongs to which demographic group?

____ focuses on managing the whole organization to deliver quality to customers.

The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually.This philosophy is consistent with the concept of

Elements of TQM include

__________ specifies a goal of no more than 3.4 defects per million parts.

Who of the following is often considered the "father of the quality movement?"

An innovation mindset that strives to meet customers' immediate needs quickly and inexpensively is referred to as:

Matrix Dress Designs operates using the concept of empowerment,where employees act independently and with management facilitating rather than controlling workers. These qualities represent which management approach?

In order to determine how to deal with a problem employee,Sharon evaluated the employee,the problem,and the context in which the problem occurred.She is applying which of the following perspectives?

The nature of management is to cope with ____________________ and far-reaching challenges.

Which of the following uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data?

In ____ every situation is viewed as unique.