Question 1

Organizational development can help managers address problems such as merger/acquisitions,conflict management,and ____.
A) cultural changes
B) force field analysis
C) organizational productivity
D) organizational decline/revitalization
E) none of these

Accepted Answer

The answer of Organizational development can help managers address problems...

Question 2

A step in the diagnosis stage of organizational development in which participants are made aware of problems is referred to as
A) change agent.
B) changing.
C) refreezing.
D) unfreezing.
E) exercising.

Accepted Answer

Unfreezing is the step in which participants are made aware of problems and the need for change.

Question 3

____ indicates a disparity between existing and desired performance levels.
A) Environmental opportunity
B) Need for change
C) Behavioral occurrence
D) Critical incident
E) Organizational structural imbalance

Accepted Answer

A disparity between existing and desired performance levels indicates a need for change. This gap can prompt an organization or individual to consider how they can improve their work to better achieve goals or meet expectations.

Question 4

Which of the following refers to a major shift in the norms,values,attitudes,and mindset of the entire organization?
A) Organization change
B) Organization development
C) People change
D) Culture change
E) Artifact change

Accepted Answer

Culture change refers to a major shift in the norms, values, attitudes, and mindset of the entire organization, which goes beyond just changing structures or processes. It requires a deep understanding of the prevailing culture and a deliberate effort to change the underlying beliefs and assumptions that drive behavior. Organization change, organization development, people change, and artifact change may all play a role in culture change, but they are not synonymous with it.

Question 5

Recently,a high level manager at Trophy Trinkets noted a rise in customer satisfaction complaints.This rise is inconsistent with Trophy's goals in this area.This manager has identified
A) a need for change.
B) a critical incident.
C) a behavioral occurrence.
D) an environmental opportunity.
E) a SWOT analysis.

Accepted Answer

The high level manager recognizing a rise in customer satisfaction complaints indicates a need for change in the company to align with their goals. Therefore, the best choice is A) a need for change.

Question 6

Kyle is seeing,on a regular basis,a difference between current and expected performance levels.She should begin
A) to gather more data.
B) to implement change.
C) to perceive a need for change.
D) to change the reward system.
E) all of these.

Accepted Answer

When Kyle sees a difference between current and expected performance levels, it is a clear indication that she should perceive a need for change. This means she needs to assess the situation further and determine the reasons why the expected performance levels are not being met. Before implementing any changes or making decisions, it is crucial to understand the root cause of the issue. While gathering more data and changing the reward system may be necessary at some point, perceiving the need for change is the first step towards identifying and resolving the problem. Therefore, option C is the best choice.

Question 7

Which of the following is an OD intervention technique in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent?
A) Team building activities
B) Survey feedback activities
C) Intergroup activities
D) Process-consolidation activities
E) Symbiotic leadership activities

Accepted Answer

The OD intervention technique described is the survey feedback activity, also known as a climate survey. This involves distributing questionnaires on organizational climate and other factors among employees and reporting back the results to them by a change agent, with the goal of identifying areas for improvement and facilitating change. Team building activities involve developing teamwork and communication skills among team members, intergroup activities involve addressing conflicts between different groups within an organization, process-consolidation activities involve streamlining and optimizing organizational processes, and symbiotic leadership activities involve developing a collaborative leadership style.

Question 8

Which of the following is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes,improve internal relationships,and increase problem-solving capabilities?
A) Conflict management
B) Organizational revitalization
C) Organizational development
D) Organizational linkage
E) Horizontal linkage

Accepted Answer

The definition given in the question clearly aligns with the concept of Organizational Development. Choice A, conflict management, focuses on resolving disagreement or issues between individuals, whereas Organizational Development deals with improving the overall organizational health and effectiveness through a variety of interventions. Both choices B and D are not explicitly defined in the question and E, horizontal linkage, refers to the alignment of departments or functions within an organization, rather than the application of behavioral science knowledge.

Question 9

____ is NOT a type of current problem that organizational development can help address.
A) Mergers
B) Acquisitions
C) Diversification
D) Organizational decline
E) Conflict management

Accepted Answer

Diversification is a strategic decision that involves expanding a company's business into new industries or market segments. While organizational development can help with the implementation of such strategies, it is not a current problem that requires intervention from organizational development. The other options listed are common problems that organizations face, which organizational development can help address through interventions such as team building, change management, and leadership development.

Question 10

Fund providing resources from which individuals and groups draw to develop new ideas,products,or businesses is referred to as a
A) personal fund.
B) development fund.
C) new-venture fund.
D) change fund.
E) mutual fund.

Accepted Answer

A new-venture fund is specifically designed to provide resources for individuals and groups to develop new ideas, products, or businesses.

Question 11

At which stage of the change process do managers evaluate problems and opportunities?
A) Monitor forces for change
B) Need for change
C) Initiate change
D) Implement change
E) Internal forces

Accepted Answer

Evaluating problems and opportunities typically occurs during the "Need for change" stage, which involves identifying areas where improvements are necessary or new opportunities have arisen. This stage precedes the initiation and implementation of change, which come after potential solutions have been identified and evaluated. Monitoring forces for change and assessing internal and external factors may also occur during this stage, but do not specifically involve the evaluation of problems and opportunities.

Question 12

____ refers to a change in the attitudes and behaviors of a few employees in the organization.
A) Organization change
B) Organization development
C) People change
D) Culture change
E) Artifact change

Accepted Answer

People change refers to a change in the attitudes and behavior of a few employees in the organization. Organization change refers to a larger, more systematic change in the structure, processes, or strategy of the organization as a whole. Organization development refers to a planned and ongoing effort to improve organizational effectiveness through interventions focused on improving the organization's culture, structures, and processes. Culture change refers to a deliberate and planned effort to change the values, beliefs, and behaviors that define the culture of an organization. Artifact change refers to a superficial or surface-level change that does not address the underlying values and beliefs of the organization.

Question 13

Which of the following is the intervention stage of organization development in which individuals experiment with new workplace behavior?
A) Refreezing
B) Restating
C) Unfreezing
D) Changing
E) Jumping

Accepted Answer

The intervention stage of organization development in which individuals experiment with new workplace behavior is known as the Changing stage. This is where individuals are introduced to new training, skills, and techniques to improve their performance and productivity. The other options, Refreezing, Restating, Unfreezing, and Jumping are not related to this specific intervention stage.

Question 14

Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes.These are
A) freezing, changing, and intervention.
B) unfreezing, change agent, and freezing.
C) unfreezing, changing, and refreezing.
D) intervention, refreezing, and change agent.
E) none of these.

Accepted Answer

The correct sequence for achieving behavioral and attitudinal changes, according to organizational development specialists, is unfreezing the current state, changing to a new desired state, and then refreezing that new state to make it permanent. This is known as the unfreezing-changing-refreezing model. Therefore, option C is the best choice as it accurately reflects this model.

Question 15

Jurgen is one of several middle managers sent to a training course on leadership skills.Through this effort,the organization is attempting:
A) Organization change
B) Organization development
C) People change
D) Culture change
E) Artifact change

Accepted Answer

The answer of Jurgen is one of several middle managers...

Question 16

Which of the following is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization?
A) Refreezing
B) Restating
C) Unfreezing
D) Changing
E) Jumping

Accepted Answer

Refreezing is the reinforcement stage of organization development. In this stage, individuals have acquired a desired new skill or attitude and are rewarded for it by the organization. The new behavior is reinforced and stabilized to make it a permanent part of the individual's behavior. Restating, unfreezing, changing, and jumping are not relevant stages in this context.

Question 17

There are many organizational development activities,which are effective in solving many different problems.____ enhances the cohesiveness and success of organizational groups.
A) Team building
B) Survey feedback
C) Intergroup activities
D) Process-Consultation activities
E) Symbolic management

Accepted Answer

Team building activities can help enhance the cohesiveness and success of organizational groups by improving communication, trust, and cooperation among team members. This can lead to better problem-solving, increased productivity, and higher job satisfaction. Surveys feedback, intergroup activities, process-consultation activities, and symbolic management may also be effective in solving certain problems, but they may not specifically address group cohesiveness and success in the same way that team building activities do.

Question 18

Cyrus' Resort has proposed some major structural changes within their organization.Some of the employees fear that they will lose power with the changes.They begin voicing resistance to the changes.What barrier to change are they exhibiting?
A) Disagreements about the benefits
B) Self interests
C) A lack of understanding and trust
D) Uncertainty
E) Goals and rewards

Accepted Answer

The employees are exhibiting resistance based on their self-interests, as they fear losing power within the organization due to the proposed changes.

Question 19

____ is an approach that brings together participants from all parts of the organization to discuss problems or opportunities and plan for major change.
A) virtual-group intervention
B) Traditional organization development
C) Multi-unit intervention
D) Strategic planning committee
E) Large-group intervention

Accepted Answer

Large-group intervention is an approach that involves bringing together large groups of participants from all parts of the organization to discuss problems or opportunities and plan for major change. This approach fosters interaction, collaboration, and collective decision-making among the participants. It is an effective way to achieve high-impact change in a short period of time.

Question 20

After every quarterly board meeting,Bernice's Bracelets,Inc.announces big changes.They usually do not follow through on these changes.What is causing this lack of enthusiasm?
A) Disagreements about the benefits
B) Self interests
C) A lack of trust
D) Goals and assessments
E) Competitors

Accepted Answer

The lack of follow through on announced changes suggests that there is a lack of trust within the company. The board may be making promises they cannot keep, causing employees to lose faith in their leadership. This lack of trust can lead to a lack of enthusiasm and effort towards implementing proposed changes.

Quiz 8: Managing Change and Innovation

Organizational development can help managers address problems such as merger/acquisitions,conflict management,and ____.

A step in the diagnosis stage of organizational development in which participants are made aware of problems is referred to as

____ indicates a disparity between existing and desired performance levels.

Which of the following refers to a major shift in the norms,values,attitudes,and mindset of the entire organization?

Recently,a high level manager at Trophy Trinkets noted a rise in customer satisfaction complaints.This rise is inconsistent with Trophy's goals in this area.This manager has identified

Kyle is seeing,on a regular basis,a difference between current and expected performance levels.She should begin

Which of the following is an OD intervention technique in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent?

Which of the following is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes,improve internal relationships,and increase problem-solving capabilities?

____ is NOT a type of current problem that organizational development can help address.

Fund providing resources from which individuals and groups draw to develop new ideas,products,or businesses is referred to as a

At which stage of the change process do managers evaluate problems and opportunities?

____ refers to a change in the attitudes and behaviors of a few employees in the organization.

Which of the following is the intervention stage of organization development in which individuals experiment with new workplace behavior?

Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes.These are

Jurgen is one of several middle managers sent to a training course on leadership skills.Through this effort,the organization is attempting:

Which of the following is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization?

There are many organizational development activities,which are effective in solving many different problems.____ enhances the cohesiveness and success of organizational groups.

Cyrus' Resort has proposed some major structural changes within their organization.Some of the employees fear that they will lose power with the changes.They begin voicing resistance to the changes.What barrier to change are they exhibiting?

____ is an approach that brings together participants from all parts of the organization to discuss problems or opportunities and plan for major change.

After every quarterly board meeting,Bernice's Bracelets,Inc.announces big changes.They usually do not follow through on these changes.What is causing this lack of enthusiasm?