Question 1

Which of the following is often considered the "father of the quality movement?"
A) Weber
B) Gilbreth
C) Follett
D) Deming
E) Gehrke

Accepted Answer

Deming, an American engineer and statistician, is often considered the "father of the quality movement" due to his work in Japan after World War II, where he taught statistical process control and quality improvement methods to Japanese industries. He emphasized the importance of quality control and management as a means to increase efficiency and reduce costs.

Question 2

From the 1950s until today, which management perspective has remained the most prevalent?
A) Systems
B) Qualitative
C) Scientific management
D) Quantitative
E) Humanistic

Accepted Answer

The humanistic perspective, which focuses on human needs, motivation, and the importance of human relationships, has remained prevalent due to its emphasis on employee well-being and organizational culture.

Question 3

After decades of being a manager, Jeffrey has learned that an organizational structure that is effective for one company is likely to be ineffective for a different company. This knowledge reflects which current management perspective?
A) Systems thinking
B) Contingency view
C) Total quality management
D) Benchmarking
E) Scientific management view

Accepted Answer

The statement reflects the contingency view, which asserts that there is no one best way to manage an organization; the best way depends on the circumstances, such as the organization's size, culture, industry, and goals. This perspective emphasizes that managers should analyze and understand the specific situations they face and then adopt the most appropriate management techniques and principles. Jeffrey has learned that the same management structure or approach that worked well for one company does not necessarily work for another, which is consistent with the contingency view.

Question 4

In _____, every situation is viewed as unique.
A) a universalist view
B) a contingency view
C) a case view
D) a scientific management view
E) none of these

Accepted Answer

A case view considers each situation as unique, focusing on the specific details and context of each case.

Question 5

The most recent subfield of the quantitative perspective is _____, which is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.
A) operations research
B) operations management
C) information technology
D) systems thinking
E) infrastructure development

Accepted Answer

The description provided refers to information technology (IT) which is the subfield of the quantitative perspective that deals with the use of technology to manage information and provide relevant data to support decision-making processes.

Question 6

The _____ emphasized the importance of understanding human behaviors, needs, and attitudes in the workplace as well as social interactions and group processes.
A) humanistic perspective
B) classical perspective
C) scientific management
D) bureaucratic organizations
E) contingency perspective

Accepted Answer

The humanistic perspective in management emphasizes the importance of understanding human behaviors, needs, and attitudes in the workplace as well as social interactions and group processes. It focuses on treating employees as individuals with unique needs and motivations, and creating a positive work environment that values their contributions.

Question 7

It is often difficult to make decisions about subsystems because they are _____.
A) interdependent
B) independent
C) managed differently
D) filled with employees
E) organizationally based

Accepted Answer

Subsystems are often interdependent, meaning they rely on each other to function effectively as a larger system. This complexity can make decisions about subsystems difficult as changes to one subsystem can have unintended consequences on others.

Question 8

The management science perspective applies all of the following to managerial problems EXCEPT:
A) statistics.
B) qualitative techniques.
C) mathematics.
D) quantitative techniques.
E) all of these are correct.

Accepted Answer

The management science perspective includes the use of statistics, mathematics, and quantitative techniques to address managerial problems, but it does not necessarily involve qualitative techniques, such as interviews or case studies.

Question 9

Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was _____.
A) money
B) days off
C) human relations
D) lighting
E) free food

Accepted Answer

Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was human relations. As a result, management began to focus on understanding and improving employee motivation and job satisfaction.

Question 10

In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives?
A) Participative view
B) Universalist view
C) Autonomy view
D) Contingency view
E) Humanist view

Accepted Answer

The contingency view emphasizes that the best course of action depends on the specific circumstances of a situation. Sharon is analyzing the employee’s behavior, the problem, and the context in order to determine the best way to handle the situation.

Question 11

Operations research grew out of World War II groups and is based on _____.
A) group dynamics
B) employees in crisis
C) production in turbulent times
D) mathematical equations
E) a humanistic approach

Accepted Answer

Operations research is a field of study that uses mathematical modeling and analytical methods to help make better decisions in complex situations, such as those encountered during World War II. Thus, it is based on mathematical equations rather than group dynamics, crisis management, or a humanistic approach.

Question 12

Georgia, an airline CEO, often looks for patterns of movement within the airline industry, focusing on the qualities of rhythm, flow, direction, shape, and networks of relationships. This type of activity, referred to as _____ thinking, allows Georgia to see the structures that underlie complex situations within the industry and company.
A) systems
B) qualitative
C) quantitative
D) conceptual
E) contingency

Accepted Answer

The activity described in the scenario is consistent with systems thinking, which involves analyzing the structures and relationships that exist within a system in order to understand how it functions as a whole.

Question 13

A consultant who recommends the effectiveness of sensitivity training to every organization he serves is violating the basics of which of the following perspectives?
A) Efficiency perspective
B) Universalist perspective
C) Contingency perspective
D) Scientific management perspective
E) Quantitative perspective

Accepted Answer

The contingency perspective suggests that management practices should be tailored to fit the specific circumstances of each organization. Recommending the same solution to every organization disregards this principle.

Question 14

Which of the following refers to financial managers and others who base their decisions on complex quantitative analysis, under assumption that using advanced mathematics and technology can accurately predict how the market works?
A) Stems
B) Yuppies
C) Quals
D) Quants
E) Fins

Accepted Answer

The term used to refer to financial managers and others who base their decisions on complex quantitative analysis is "Quants."

Question 15

The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually. This philosophy is consistent with the concept of _____.
A) transformation
B) entropy
C) synergy
D) feedback
E) quality

Accepted Answer

The concept of synergy refers to the idea that the combined output of a group of individuals working together will be greater than the sum of their individual outputs. This is exactly what the teamwork philosophy is based on - the idea that a group of people working together will produce more than the same individuals working on their own.

Question 16

10 + 10 = 25 reflects which of these?
A) Entropy
B) Synergy
C) Open system
D) Closed system
E) Weberian math

Accepted Answer

Synergy refers to the concept where the combined effect is greater than the sum of individual effects, similar to how 10 + 10 is metaphorically greater than 20 in this context.

Question 17

The management science perspective emerged after World War II to treat problems associated with:
A) modern global warfare.
B) environmental issues.
C) employee involvement.
D) Germany.
E) improving manufacturing.

Accepted Answer

The answer of The management science perspective emerged after World...

Question 18

Which of these refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity?
A) Scientific management perspective
B) Human resource perspective
C) Management science perspective
D) Behavioral sciences approach
E) Human relations movement

Accepted Answer

The human relations movement emphasizes the importance of addressing employees' basic needs for job satisfaction and personal growth as a means of increasing worker productivity.

Question 19

Within his role as a financial accountant, Roger uses the capital asset pricing model and other mathematical tools to help clients keep track of their finances. Which perspective or approach does Roger apply most at his work?
A) Quantitative perspective
B) Qualitative perspective
C) Humanistic approach
D) Behavioral science approach
E) Scientific management approach

Accepted Answer

Roger's use of mathematical tools falls under the quantitative perspective, which emphasizes using objective methods and data analysis to make decisions.

Question 20

_____ specifies a goal of no more than 3.4 defects per million parts.
A) Benchmarking
B) Total quality management
C) Six sigma
D) Balanced scorecard
E) Jugaad

Accepted Answer

The goal of no more than 3.4 defects per million parts is a key metric of the Six Sigma methodology. This approach seeks to minimize variability and defects in processes, thereby increasing quality and efficiency. Benchmarking is a process of comparing performance to industry standards, while total quality management is a broader approach to quality that involves all aspects of an organization. The balanced scorecard is a strategic management tool that measures overall performance, while Jugaad is a term for frugal innovation in India.

Quiz 2: The Evolution of Management Thinking

Which of the following is often considered the "father of the quality movement?"

From the 1950s until today, which management perspective has remained the most prevalent?

After decades of being a manager, Jeffrey has learned that an organizational structure that is effective for one company is likely to be ineffective for a different company. This knowledge reflects which current management perspective?

In _____, every situation is viewed as unique.

The most recent subfield of the quantitative perspective is _____, which is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.

The _____ emphasized the importance of understanding human behaviors, needs, and attitudes in the workplace as well as social interactions and group processes.

It is often difficult to make decisions about subsystems because they are _____.

The management science perspective applies all of the following to managerial problems EXCEPT:

Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was _____.

In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives?

Operations research grew out of World War II groups and is based on _____.

A consultant who recommends the effectiveness of sensitivity training to every organization he serves is violating the basics of which of the following perspectives?

Which of the following refers to financial managers and others who base their decisions on complex quantitative analysis, under assumption that using advanced mathematics and technology can accurately predict how the market works?

The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually. This philosophy is consistent with the concept of _____.

10 + 10 = 25 reflects which of these?

The management science perspective emerged after World War II to treat problems associated with:

Which of these refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity?

Within his role as a financial accountant, Roger uses the capital asset pricing model and other mathematical tools to help clients keep track of their finances. Which perspective or approach does Roger apply most at his work?

_____ specifies a goal of no more than 3.4 defects per million parts.