Question 1

Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication?
A) Virtual communication
B) Grapevine communication
C) Lateral communication
D) Downward communication
E) Upward communication

Accepted Answer

This is an example of downward communication as the message is being delivered from a higher level (divisional vice president) to lower levels (divisional employees).

Question 2

Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?
A) Downward communication
B) Horizontal communication
C) Upward communication
D) Vertical communication
E) Informal communication

Accepted Answer

Horizontal communication is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements. It refers to communication among colleagues at the same level in the organization. It helps to facilitate teamwork and ensures that everyone is on the same page.

Question 3

_____ channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority.
A) Management by wandering around
B) Upward communication
C) Personal communication
D) Horizontal communication
E) Downward communication

Accepted Answer

Personal communication channels are unofficial channels of communication that exist outside the formal channels created by the organization. These channels do not follow the hierarchy of authority and can be used by anyone to communicate with others within the organization. They can include informal conversations, social media, rumors, and gossip.

Question 4

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?
A) Formal communication
B) Horizontal communication
C) Downward communication
D) Upward communication
E) Diagonal communication

Accepted Answer

Formal communication is described as a communication channel that flows within the chain of command or task responsibility defined by the organization. It follows a formal structure and is used for official purposes. Horizontal communication, diagonal communication, upward communication, and downward communication do not specifically refer to communication channels within the chain of command or task responsibility.

Question 5

What kinds of skills are fundamental necessities in every part of a manager's job?
A) Organizational
B) Communication
C) MBWA
D) Analysis
E) Punishment

Accepted Answer

The answer of What kinds of skills are fundamental necessities...

Question 6

Downward communication is usually used to communicate information about all of the following EXCEPT:
A) indoctrination.
B) procedures.
C) performance feedback.
D) suggestions for improvement.
E) implementation of goals.

Accepted Answer

Downward communication typically involves conveying information from higher levels to lower levels in an organization, such as indoctrination, procedures, performance feedback, and implementation of goals. Suggestions for improvement are more commonly part of upward or horizontal communication.

Question 7

According to the text, all of the following are ways managers can improve their writing skills EXCEPT:
A) writing lengthy explanations.
B) respecting the reader.
C) getting a second opinion.
D) knowing your point and get to it.
E) writing clearly rather than impressively.

Accepted Answer

The text does not recommend writing lengthy explanations as a way to improve writing skills.

Question 8

_____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.
A) Job instructions
B) Implementation of strategies
C) Practices
D) Performance feedback
E) Indoctrination

Accepted Answer

Indoctrination refers to the process of teaching individuals to accept a set of beliefs uncritically. In the context of the question, it refers to the process of motivating employees to adopt the company's mission and cultural values through special ceremonies and other practices. This is done to create a strong sense of shared purpose and identity among employees, which can improve teamwork, increase engagement, and enhance overall performance.

Question 9

The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is:
A) personal information.
B) vicious gossip.
C) business-related.
D) destructive because it is not accurate.
E) none of these.

Accepted Answer

The question is asking for the most common type of information passed through the grapevine in companies, and the best answer is that it is business-related. While personal information and vicious gossip may also be spread through the grapevine, the majority of information exchanged will relate to the work environment, such as news about company changes, rumors about promotions, and information about upcoming projects or developments. It is also not necessarily true that the information passed through the grapevine is destructive or inaccurate, as it can be a valuable way for employees to share insights and insights and help each other stay informed about the company.

Question 10

Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?
A) Informal channel of communication
B) Personal communication network
C) Organizational grapevine
D) Focus group
E) Career pathway team

Accepted Answer

Ron is developing a personal communication network by cultivating personal relationships with individuals outside of his department. A personal communication network is a group of people who regularly interact and communicate with each other on a personal level, and who can potentially provide career support and advice.

Question 11

Information distortion or loss of message content is a major problem with:
A) upward communication.
B) formal communication.
C) downward communication.
D) informal communication.
E) horizontal communication.

Accepted Answer

Downward communication is when a message is sent from higher-level management to lower-level employees. The problem with this type of communication is that the message may become distorted or lose content as it filters down through different levels of the organization. This is because subordinates may interpret the message differently or may deliberately change it to suit their own needs.

Question 12

Which of the following is the most familiar and obvious flow of formal communication?
A) Downward communication
B) Gossips
C) Horizontal communication
D) Upward communication
E) Vertical communication

Accepted Answer

Downward communication is the most familiar and obvious flow of formal communication because it comes from the top-level management and goes down to the lower-level employees. It includes instructions, policies, procedures, goals, and objectives of the organization, and is used to coordinate and control the activities of subordinates.

Question 13

During breaks at work, Albert and Daphne talk occasionally about the problems that they are working on at work, in hopes that they can help each other out. This is an example of what type of organizational communication?
A) Virtual communication
B) Formal communication
C) Lateral communication
D) Downward communication
E) Upward communication

Accepted Answer

Lateral communication refers to communication that takes place between individuals at the same organizational level, such as colleagues. In this scenario, Albert and Daphne are colleagues discussing work-related problems during their break, which falls under lateral communication.

Question 14

Which of the following links employees in all directions, ranging from the president through middle management, support staff, and line employees?
A) Management by wandering around
B) Vertical communication
C) Diagonal communication
D) The grapevine
E) Upward communication

Accepted Answer

The grapevine is an informal communication network that links employees in all directions, regardless of their position within the organization.

Question 15

Many organizations use suggestion boxes, open door policies, and surveys to facilitate:
A) upward communication.
B) downward communication.
C) formal communication.
D) informal communication.
E) diagonal communication.

Accepted Answer

Suggestion boxes, open door policies, and surveys are all methods of encouraging employees to give feedback and ideas to higher-level management. This is upward communication, where information flows from lower-level employees to those in positions of authority.

Question 16

Will explains to his boss that his computer has a virus, and needs to be scanned and cleaned. This is an example of which topic of upward communication?
A) Problems and exceptions
B) Suggestions for improvement
C) Performance reports
D) Grievances and disputes
E) Financial and accounting information

Accepted Answer

Will is reporting a problem and exception in his computer being infected with a virus.

Question 17

Upward communication is usually used to communicate information about all of the following EXCEPT:
A) suggestions for improvement.
B) performance reports.
C) indoctrination.
D) financial and accounting information.
E) grievance and disputes.

Accepted Answer

Upward communication is typically used to transmit information from employees to managers about their performance, grievances, suggestions for improvement, financial and accounting information, and other matters relating to the organization's operations. However, it is not usually used for indoctrination, which involves informing employees about the company's mission, values, and goals, and is more commonly communicated downward from management to employees.

Question 18

Messages that appraise how well individuals and departments are doing their jobs are called:
A) job instructions.
B) implementation of strategies.
C) practices.
D) performance feedback.
E) indoctrination.

Accepted Answer

Performance feedback is the process of providing individuals and departments with messages that appraise how well they are doing their jobs or tasks. It is a process of giving constructive feedback to help individuals or departments improve their performance. Choices A, B, C, and E do not accurately describe the process of giving feedback.

Question 19

_____ is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.
A) Personal networking
B) The grapevine
C) Dynamic relationship
D) Network nurturing
E) Fundraising

Accepted Answer

Personal networking is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries. The grapevine refers to informal communication channels, dynamic relationship is not a commonly used term, network nurturing is a similar concept but more focused on the maintenance of existing relationships, and fundraising is not directly related to this definition.

Question 20

Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how her job relates to other organizational activities. This encompasses which downward communication topic?
A) Goals
B) Practices
C) Performance feedback
D) Indoctrination
E) Job instructions

Accepted Answer

Job instructions are a type of downward communication that provides specific instructions on how to perform a job.

Quiz 17: Managing Communication

Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication?

Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?

_____ channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority.

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

What kinds of skills are fundamental necessities in every part of a manager's job?

Downward communication is usually used to communicate information about all of the following EXCEPT:

According to the text, all of the following are ways managers can improve their writing skills EXCEPT:

_____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is:

Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?

Information distortion or loss of message content is a major problem with:

Which of the following is the most familiar and obvious flow of formal communication?

During breaks at work, Albert and Daphne talk occasionally about the problems that they are working on at work, in hopes that they can help each other out. This is an example of what type of organizational communication?

Which of the following links employees in all directions, ranging from the president through middle management, support staff, and line employees?

Many organizations use suggestion boxes, open door policies, and surveys to facilitate:

Will explains to his boss that his computer has a virus, and needs to be scanned and cleaned. This is an example of which topic of upward communication?

Upward communication is usually used to communicate information about all of the following EXCEPT:

Messages that appraise how well individuals and departments are doing their jobs are called:

_____ is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.

Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how her job relates to other organizational activities. This encompasses which downward communication topic?