Question 1

At FEI Industries, teams of product developers coordinate their work electronically at the North American, European, and Asian sites to coincide with peak operating hours at each location. Such teams are referred to as a _____.
A) project team
B) committee
C) focus group
D) global team
E) self-directed team

Accepted Answer

The description clearly states that the teams work across multiple sites in different regions, indicating a global team. The other options such as project team, committee, focus group, and self-directed team are not specific to the global aspect of the team coordination.

Question 2

All the following are conflict handling styles discussed in your text EXCEPT:
A) competing style.
B) assertive style.
C) avoiding style.
D) accommodating style.
E) compromising style.

Accepted Answer

Assertive style is not one of the conflict handling styles discussed in the text. The five conflict handling styles discussed in the text are competing style, avoiding style, accommodating style, compromising style, and collaborating style.

Question 3

The competing style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness.
A) high, high
B) high, low
C) low, high
D) low, low
E) low, medium

Accepted Answer

The competing style of conflict resolution is characterized by a high degree of assertiveness and a low degree of cooperativeness. This style is focused on achieving one's own goals and interests, often at the expense of others. It can be effective in situations where quick decisions need to be made or when the stakes are high, but it can also lead to negative outcomes if used excessively or inappropriately.

Question 4

All of these behaviors are consistent with the role of a task specialist EXCEPT:
A) seek information.
B) initiation.
C) summarize.
D) compromise.
E) energize.

Accepted Answer

Compromising is a behavior more consistent with the role of a socio-emotional specialist, as it involves finding a solution that satisfies both the task and the relationships between team members. Seeking information, initiation, summarizing, and energizing are all task-oriented behaviors that are typically associated with the role of a task specialist.

Question 5

Scenario - Malcolm Bagget
 Malcolm Bagget has been working as a production employee for the last three years. His firm is currently undergoing a change in structure with a new management group and the production department is being restructured. Each production employee will be assigned to a small six-member production team. Malcolm is looking forward to the extensive cross training that has been promised and is looking forward to enjoying more power and discretion than he has had in the past. In addition to skill training, Malcolm is receiving management training in team building.
-When Malcolm's team encounters the establishment of order and cohesion with the leader helping to clarify team roles and values, then his team is in the developmental stage of team development of _____.
A) forming
B) storming
C) norming
D) performing
E) adjourning

Accepted Answer

The stage where a team encounters establishment of order and cohesion with the leader helping to clarify team roles and values is the norming stage of team development. This is where the team begins to work together more efficiently and effectively, with a clear understanding of expectations and goals. This stage follows the forming stage and precedes the performing stage. Therefore, option C is the correct choice for this scenario.

Question 6

The avoiding style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness.
A) high, high
B) high, low
C) low, high
D) low, low
E) low, medium

Accepted Answer

The avoiding style of conflict resolution involves low assertiveness and low cooperativeness, as it entails not addressing the conflict directly and not actively seeking to satisfy the concerns of either party.

Question 7

Scenario - Malcolm Bagget
 Malcolm Bagget has been working as a production employee for the last three years. His firm is currently undergoing a change in structure with a new management group and the production department is being restructured. Each production employee will be assigned to a small six-member production team. Malcolm is looking forward to the extensive cross training that has been promised and is looking forward to enjoying more power and discretion than he has had in the past. In addition to skill training, Malcolm is receiving management training in team building.
-One of Malcolm's co-workers, Danny Newcomber, is great at reducing tension by telling jokes and in other ways drawing off emotions when the group atmosphere is tense. Additionally, Danny can be counted on to energize by stimulating the team into action when the interest drops. Danny is demonstrating which of these?
A) The task specialist role
B) The task and socioemotional role
C) The socioemotional role
D) The participator role
E) None of these

Accepted Answer

Danny Newcomber is demonstrating both the task specialist role and the socioemotional role. He is able to reduce tension and energize the team, which are both important aspects of team building.

Question 8

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party, is called:
A) BATNA.
B) a bargaining zone.
C) mediation.
D) integrative negotiation.
E) distributive negotiation.

Accepted Answer

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party is known as distributive negotiation. In distributive negotiation, the parties involved are focused on dividing up a fixed amount of goods, money, or resources, and they adopt a win-lose mentality. The objective is to achieve the most advantageous deal for oneself, irrespective of the adverse impact it may have on the other side. The other options, such as BATNA, bargaining zone, mediation, and integrative negotiation, do not fit the description of competitive and win-lose negotiation.

Question 9

The _____ conflict resolution style is best when maintaining harmony is important.
A) competing style
B) collaborating style
C) accommodating style
D) avoiding style
E) comprising

Accepted Answer

The accommodating conflict resolution style is best when maintaining harmony is important. This style involves prioritizing the needs and concerns of the other party over one's own needs, and being willing to make concessions or compromises to maintain a positive relationship.

Question 10

_____ means that the first behaviors that occur in a team often set a precedent for later team expectations.
A) Critical events
B) Primacy
C) Carryover behaviors
D) Explicit statements
E) Recency

Accepted Answer

Primacy refers to the notion that the first behaviors displayed within a team often establish a pattern or an expectation for future interactions. In other words, what happens first sets the tone for what comes next. This is why it is crucial for teams to establish positive behaviors and attitudes early on in their collaboration.

Question 11

Managing team _____ is the most important skill required for effective team management.
A) norms
B) cohesiveness
C) conflict
D) membership
E) none of these

Accepted Answer

Conflict is a natural part of any team dynamic and effective team managers should possess the skills to identify, manage, and resolve conflicts within their team. This is crucial to ensuring a positive and productive team environment. While norms, cohesiveness, and membership are important factors in team management, managing conflict takes precedence as it can have a significant impact on team performance and success.

Question 12

_____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.
A) BATNA
B) A bargaining zone
C) Mediation
D) Integrative negotiation
E) Distributive negotiation

Accepted Answer

Integrative negotiation is a collaborative style of negotiation where both parties attempt to find a solution that satisfies the interests of both sides. It's different from Distributive Negotiation, where the parties focus on dividing the resources available, and is based on a win-lose mentality. In Integrative Negotiation, parties work together to leverage their mutual interests and create value.

Question 13

The accommodating style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness.
A) high, high
B) high, low
C) low, high
D) low, low
E) low, medium

Accepted Answer

The accommodating style of conflict resolution involves a low degree of assertiveness, as the individual is willing to prioritize the other party's needs over their own, and a high degree of cooperativeness, as they are willing to work together to find a solution that benefits both parties. Therefore, option C, low assertiveness and high cooperativeness, is the best choice.

Question 14

The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions refers to _____.
A) brainstorm
B) brain dump
C) group innovation
D) groupthink
E) group anxiety

Accepted Answer

The tendency described in the question refers to a phenomenon known as groupthink, which involves a group's desire for consensus and their reluctance to challenge the status quo in their decision-making process. Brainstorming, brain dump, group innovation, and group anxiety are not directly related to this specific phenomenon.

Question 15

Carmen's group found itself unable to handle a conflict. The group decides to bring in an outside consultant to discuss the conflict with both sides and work toward a resolution. The group is using:
A) BATNA.
B) a bargaining zone.
C) mediation.
D) integrative negotiation.
E) distributive negotiation.

Accepted Answer

The group is using mediation, which involves bringing in a neutral third party to facilitate a resolution to a conflict. This is different from integrative and distributive negotiation, which involve the conflicting parties working directly with each other to come to a resolution. BATNA and bargaining zone are concepts used within negotiation, but are not directly applicable to this scenario.

Question 16

Which of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation?
A) Separate the people from the problem
B) Focus on interests
C) Generate many alternatives for mutual gain
D) Insist that results be based on objective standards
E) Keep the demands at the center

Accepted Answer

Keeping the demands at the center is not one of the four key strategies for achieving a win-win solution. Instead, the key strategies are to separate the people from the problem, focus on interests, generate many alternatives for mutual gain, and insist that results be based on objective standards.

Question 17

The collaborating style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness.
A) high, high
B) high, low
C) low, high
D) low, low
E) low, medium

Accepted Answer

The collaborating style of conflict resolution involves a high degree of both assertiveness (advocating for one's own needs and goals) and cooperativeness (striving to find a solution that satisfies all parties involved). This style is ideal when the issue at hand is important to both parties and there is a need for a long-term, mutually beneficial solution.

Question 18

Scenario - Malcolm Bagget
 Malcolm Bagget has been working as a production employee for the last three years. His firm is currently undergoing a change in structure with a new management group and the production department is being restructured. Each production employee will be assigned to a small six-member production team. Malcolm is looking forward to the extensive cross training that has been promised and is looking forward to enjoying more power and discretion than he has had in the past. In addition to skill training, Malcolm is receiving management training in team building.
-Malcolm has developed strong task skills and has normally taken the role of task specialist. His task specialist behaviors will include all of the following EXCEPT:
A) initiating.
B) summarizing.
C) compromising.
D) energizing.
E) all of these are included as task specialist behaviors.

Accepted Answer

Compromising is not a task specialist behavior as it involves finding a middle ground in conflicts between different parties, which is more related to the role of a team builder or a mediator. The other behaviors listed, such as initiating, summarizing, and energizing, are common task specialist behaviors that involve taking charge, organizing work, and motivating team members towards achieving specific tasks or goals.

Question 19

_____ are goals that cannot be attained by a single party.
A) Conflict goals
B) Mission-driven goals
C) Superordinate goals
D) Competitive goals
E) Extraordinary goals

Accepted Answer

Superordinate goals require cooperation and collaboration between multiple parties to achieve a mutually beneficial outcome. Conflict goals are goals that are in opposition to each other, mission-driven goals can be achieved by a single party, competitive goals involve winning or outperforming other parties, and extraordinary goals are not a recognized term in the context of goal setting.

Question 20

Once a month, the top managers at George's Greenhouse make a point of meeting with the work teams in their respective divisions in order to communicate to them the organization's priorities, goals, and needs. This is an example of top management attempting to influence team norms through:
A) explicit statements.
B) primacy.
C) carryover behaviors.
D) critical events.
E) all of these.

Accepted Answer

Top management is attempting to influence team norms through explicit statements by communicating the organization's priorities, goals, and needs during the monthly meetings. Primacy refers to the tendency for people to remember the first information they receive, which is not relevant in this case. Carryover behaviors refer to the tendency to bring habits or behaviors from one situation to another, which is not relevant in this case. Critical events refer to situations that have a significant impact on the organization, which may influence team norms indirectly but is not the focus of the monthly meetings. Therefore, choice A is the best answer.

Quiz 18: Leading Teams

At FEI Industries, teams of product developers coordinate their work electronically at the North American, European, and Asian sites to coincide with peak operating hours at each location. Such teams are referred to as a _____.

All the following are conflict handling styles discussed in your text EXCEPT:

The competing style of conflict resolution is based on a _ degree of assertiveness and a _ degree of cooperativeness.

All of these behaviors are consistent with the role of a task specialist EXCEPT:

The avoiding style of conflict resolution is based on a _ degree of assertiveness and a _ degree of cooperativeness.

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party, is called:

The _____ conflict resolution style is best when maintaining harmony is important.

_____ means that the first behaviors that occur in a team often set a precedent for later team expectations.

Managing team _____ is the most important skill required for effective team management.

_____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

The accommodating style of conflict resolution is based on a _ degree of assertiveness and a _ degree of cooperativeness.

The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions refers to _____.

Carmen's group found itself unable to handle a conflict. The group decides to bring in an outside consultant to discuss the conflict with both sides and work toward a resolution. The group is using:

Which of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation?

The collaborating style of conflict resolution is based on a _ degree of assertiveness and a _ degree of cooperativeness.

_____ are goals that cannot be attained by a single party.

Once a month, the top managers at George's Greenhouse make a point of meeting with the work teams in their respective divisions in order to communicate to them the organization's priorities, goals, and needs. This is an example of top management attempting to influence team norms through: