Sylvia is gathering her thoughts to send a message to a difficult customer. She is going through the process of
A) transmitting.
B) using nonverbal communication.
C) decoding.
D) encoding.

Question

Quizplus · Accepted Answer

Sylvia is encoding her message, which means she is putting her thoughts and ideas into words to create a message that can be sent to her difficult customer.

Sylvia Is Gathering Her Thoughts to Send a Message to a Difficult