Question 1

A major consequence of e-commerce for purchasing is that
A) comparison shopping is much more difficult.
B) more products are bought and sold over the Internet.
C) many sellers impose a surcharge for online purchases.
D) smaller companies have less opportunity to display their products.

Accepted Answer

E-commerce has led to a significant increase in the number of products being bought and sold over the Internet. This is due to the convenience and accessibility that e-commerce provides to customers and sellers. Comparison shopping has actually become easier with e-commerce, as customers can easily compare prices and products from different sellers online. While some sellers may impose a surcharge for online purchases, this is not a major consequence of e-commerce for purchasing. Additionally, e-commerce provides smaller companies with a greater opportunity to display their products and reach customers beyond their local markets.

Question 2

"Living with increased visibility" refers to the fact that in the Internet age
A) the government demands more information from companies.
B) most employee recruiting is done over the Internet.
C) newspapers are more likely to publish scandals involving Internet firms.
D) positive and negative comments about the company can readily be posted on the Internet.

Accepted Answer

"Living with increased visibility" means that companies are more visible and easily accessible to the public due to the widespread use of the internet. This makes it easy for people to post both positive and negative comments about the company online. Option D refers to this phenomenon, making it the best choice. Option A is incorrect because it specifically mentions the government demanding more information from companies, which is not related to the term "increased visibility". Option B is incorrect because while employee recruiting may be done over the internet, it is not directly related to the company's increased visibility. Option C is also incorrect because it only mentions scandals involving internet firms, which is not the same thing as increased visibility.

Question 3

Using several electronic devices at once often interferes with a person's ability
A) to evaluate staff members.
B) to concentrate carefully on the major problem at hand.
C) to reward employees based on their performance.
D) to set goals.

Accepted Answer

Using several electronic devices at once can lead to distractions and divide a person's attention, making it difficult to concentrate on the major problem at hand.

Question 4

The point of an electronic employee self-service system is that employees
A) carry out activities for themselves that required staff assistance in the past.
B) conduct their own performance appraisals.
C) prepare their own meals at lunchtime or other breaks.
D) type their own correspondence.

Accepted Answer

An electronic employee self-service system allows employees to carry out tasks on their own, such as updating their personal information, checking their pay stubs, and requesting time off. This reduces the workload of the HR staff, who no longer need to assist employees with these tasks. B, C, and D are not related to the purpose of an electronic employee self-service system.

Question 5

One of the key reasons that the Internet enhances globalization is that
A) computer components can be made inexpensively overseas.
B) music can be downloaded anywhere in the world.
C) rapid communication with business partners around the world is feasible.
D) you can download for free language translators from the Internet.

Accepted Answer

The ability to rapidly communicate with business partners around the world is a key component of globalization. The Internet allows for instant messaging, video conferencing, and email communication that connects people in different countries and time zones. This facilitates international trade and collaboration, which is a hallmark of globalization. While the other choices may also contribute to globalization in different ways, they are not as central to the process as rapid communication.

Question 6

A major purpose of a company intranet is to
A) serve as a Web site for company use only.
B) keep customers informed of price changes.
C) monitor employee use of the Internet.
D) sell products and services by E-commerce.

Accepted Answer

A company intranet is a private network that is accessible only to employees of the company. It is used for communication, collaboration, sharing of documents and information within the organization. It is a tool for internal communication and not accessible by external parties such as customers. The other choices are not the major purpose of a company intranet.

Question 7

WiFi (wireless fidelity) increases the value of laptop computers because
A) the Internet can be accessed even when telephone line connections are not available.
B) managers know immediately whether field workers are using their laptops.
C) WiFi increases the memory of laptops.
D) laptops last longer when WiFi is applied.

Accepted Answer

WiFi allows users to connect to the Internet wirelessly, so they can access it even when there are no available telephone lines to use. This increases the functionality and value of laptops. The other choices are not accurate, as WiFi does not affect memory or the lifespan of a laptop, and it does not provide a reliable way for managers to monitor the usage of field workers.

Question 8

The biggest beneficiaries of the Internet revolution have been
A) companies selling online exclusively.
B) well-established companies who integrate the Internet into their current business.
C) companies that carry virtually no inventory.
D) start ups with links to major Web sites.

Accepted Answer

Well-established companies who integrate the Internet into their current business have been able to leverage their existing brand recognition and customer base to expand their reach and sales through digital channels. They have also been able to use their financial resources to invest in technology and digital marketing, giving them an advantage over smaller or newer competitors.

Question 9

An example of e-leadership would be for the team leader to
A) set up a chat room to deal with an important work issue.
B) have a luncheon buffet for team members.
C) visit workers at their home when they are ill.
D) established a forced-ranking system within the group.

Accepted Answer

Setting up a chat room to deal with an important work issue is an example of e-leadership, as it involves utilizing online tools to facilitate communication and collaboration among team members. B, C, and D do not necessarily involve the use of technology or online communication methods, and therefore do not represent e-leadership.

Question 10

A concern about customer service in the information technology era is that the service
A) is so rapid it is difficult to follow.
B) has decreased in quality because it is so complex.
C) requires too much human interaction.
D) is only good at high technology firms.

Accepted Answer

As information technology becomes more complex and specialized, customer service in this field may decrease in quality because it becomes more difficult to provide support and resolve issues.

Question 11

In terms of increasing productivity, information technology has made it easier for organizations to
A) make their hierarchies steeper.
B) add more staff.
C) thin the number of employees.
D) charge more for commodities (basic products where the brand is not key).

Accepted Answer

Information technology has made it easier for organizations to thin the number of employees by automating certain tasks and processes, leading to increased productivity without the need for as many employees. This is known as technological unemployment.

Question 12

Information technology gives more workers access to
A) information for decision making.
B) strategic plans.
C) motivational concepts.
D) staffing concerns.

Accepted Answer

Information technology provides workers with faster and more efficient access to information, which supports better decision making. Strategic plans are typically developed and communicated by senior leaders, while motivational concepts and staffing concerns are more related to the people management aspects of business.

Question 13

Another important way in which information technology benefits managers is
A) by allowing employees to serve themselves.
B) by not requiring managerial or staff assistance.
C) by requiring more staff assistance.
D) both a & b

Accepted Answer

Information technology allows employees to serve themselves, reducing the need for managerial or staff assistance. This frees up time for managers to focus on more strategic tasks, while also increasing efficiency and productivity in the organization. Therefore, both choices A and B are correct.

Question 14

A major consequence of information technology on the daily work of managers is that they
A) have more services from assistants than previously.
B) perform considerable clerical work that was done previously by assistants.
C) have many fewer messages to deal with.
D) spend much more time on the telephone.

Accepted Answer

With the use of information technology, managers are able to perform many clerical tasks such as scheduling appointments and sending emails themselves, which were previously done by administrative assistants. This frees up their assistant's time to work on other tasks, but also adds to the workload of the managers.

Question 15

A person labeled as a computer goof-off
A) sabotages company files.
B) takes naps while pretending to be working at the computer.
C) spends too much time at the computer doing unimportant work.
D) blames computer problems for not getting work accomplished.

Accepted Answer

This person is spending too much time at the computer doing unimportant work, which is not productive for the company. They may not be actively sabotaging company files or intentionally blaming computer problems, but their behavior still impacts productivity. Napping while pretending to work is also not productive, but it is not necessarily computer-related.

Question 16

E-commerce has been a substantial asset to small enterprises because the Internet
A) makes it easier for small businesses to compete with large firms.
B) has strong controls against fraud.
C) enables small firms to borrow money at very low cost.
D) grants more Web sites to small than larger firms.

Accepted Answer

E-commerce has leveled the playing field for small enterprises, making it easier for them to compete with larger firms because it eliminates the need for physical store presence and reduces the barriers to entry in the market.

Question 17

Microblogging refers to
A) sending brief updates online about work activities to employees.
B) e-leadership.
C) wikis.
D) setting up a chat room.

Accepted Answer

Microblogging involves sending brief updates online, typically through platforms like Twitter or Facebook, and can be used to provide updates on work activities to employees. Choices B, C, and D are not accurate descriptions of microblogging.

Question 18

In the virtual office, employees
A) work without a team leader.
B) complete one task before moving on to another.
C) are all part-time or temporary workers.
D) coordinate their activities although physically separate.

Accepted Answer

In a virtual office, employees work from remote locations and are physically separate from each other. However, they coordinate their activities and work together towards a common goal. This requires effective communication, collaboration, and technology tools to stay connected and share information. While there may not be a team leader present in the same physical space, there is still some form of coordination and leadership to ensure that tasks are completed efficiently and effectively. Choices A, B, and C are not accurate descriptions of how a virtual office operates.

Question 19

Wendy sets up a pass-protected Web page so work associates can provide input on problems facing the company. The technical name for Wendy's Web page is a
A) personal digital assistant.
B) wiki.
C) domain name.
D) surveillance tool.

Accepted Answer

Wendy's pass-protected Web page that allows work associates to provide input on problems facing the company is best described as a wiki. A wiki is a collaborative website that can be edited and updated by multiple users, often used for knowledge management or project collaboration.

Question 20

Information technology has improved business models in the sense that
A) companies now have a clearer analysis of which ventures will be profitable.
B) internal operations can be overhauled.
C) profit margins increase because of efficiencies in shipping.
D) the business can be conducted in new ways such as selling direct.

Accepted Answer

The answer of Information technology has improved business models in...

Quiz 14: Information Technology and E-Commerce

A major consequence of e-commerce for purchasing is that

"Living with increased visibility" refers to the fact that in the Internet age

Using several electronic devices at once often interferes with a person's ability

The point of an electronic employee self-service system is that employees

One of the key reasons that the Internet enhances globalization is that

A major purpose of a company intranet is to

WiFi (wireless fidelity) increases the value of laptop computers because

The biggest beneficiaries of the Internet revolution have been

An example of e-leadership would be for the team leader to

A concern about customer service in the information technology era is that the service

In terms of increasing productivity, information technology has made it easier for organizations to

Information technology gives more workers access to

Another important way in which information technology benefits managers is

A major consequence of information technology on the daily work of managers is that they

A person labeled as a computer goof-off

E-commerce has been a substantial asset to small enterprises because the Internet

Microblogging refers to

In the virtual office, employees

Wendy sets up a pass-protected Web page so work associates can provide input on problems facing the company. The technical name for Wendy's Web page is a

Information technology has improved business models in the sense that