A concern about customer service in the information technology era is that the service
A) is so rapid it is difficult to follow.
B) has decreased in quality because it is so complex.
C) requires too much human interaction.
D) is only good at high technology firms.

Question

Quizplus · Accepted Answer

As information technology becomes more complex and specialized, customer service in this field may decrease in quality because it becomes more difficult to provide support and resolve issues.

A Concern About Customer Service in the Information Technology Era