Small businesses appear to make more extensive use of sites such as Facebook and Twitter to find and interact with customers.

Question

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Studies have shown that small businesses are more likely to use social media platforms such as Facebook and Twitter to connect with and engage their customers. This is because these platforms are free or low-cost, have a large user base, and allow for easy communication with customers. Additionally, social media is a powerful tool for small businesses to build their brand, increase their visibility, and drive traffic to their website.

Small Businesses Appear to Make More Extensive Use of Sites