Question 1

Mrs. Taylor is at risk for heart disease and her physician has advised her to lose 50 pounds. Which of the following is an example of feedback used by medical assistant Jeremy as he explains a recommended diet?

Accepted Answer

Paraphrasing, a form of feedback, restates what the listener has said in order to check his or her understanding of your message.

Question 2

Why are female health care workers advised not to wear bright colored nail polish?

Accepted Answer

Colored nail polish can hide dirt under the nails. The edges can also provide a breeding ground for bacteria.

Question 3

What does the L stand for in the C.L.E.A.R. service model?

Accepted Answer

Listening to patients demonstrates respect and facilitates good communication.

Question 4

When Karin, a physical therapy assistant, meets patients for the first time, she learns the most about them by

Accepted Answer

Understanding and assessing patient needs starts with listening.

Question 5

Part of Jasmine's job is to educate patients recently diagnosed with diabetes about self-care. Which is the most important consideration as she prepares her message?

Accepted Answer

Always consider the characteristics of patients in order to compose an effective message they can understand.

Question 6

Mr. Elroy visits Healthwell Clinic for the first time. Which of the following is likely to be his top priority?

Accepted Answer

Surveys show that staff friendliness is a top priority with patients.

Question 7

Why is professionalism especially important in health care?

Accepted Answer

Patients expect health care workers to be competent and caring.

Question 8

Which is the best action to take when communicating with patients who have a hearing loss?

Accepted Answer

Seeing your face helps patients read your facial language. Some will even be able to read your lips.

Question 9

A health care worker's professional attitude is mostly influenced by how

Accepted Answer

A professional attitude is how health care workers view their work.

Question 10

You are communicating with Mr. Chan who is having difficulty answering your questions because his English is limited. Which of the following types of questions would be most likely to help you get the information you need?

Accepted Answer

Leading questions give clues for the responder to answer the question.

Question 11

It is recommended that health care workers listen with a "third ear." What does this mean?

Accepted Answer

Listening with a "third ear" means noting what the patient is not say and picking up on hints not directly stated.

Question 12

Dr. Singh is glad that the staff members at his clinic are considerate of each other. The most important reason is that this

Accepted Answer

Research has shown that when staff members get along, patients have better outcomes.

Question 13

It is important that health care workers develop good soft skills. Which of the following is not an example of a soft skill?

Accepted Answer

Drawing blood is a technical skill.

Question 14

Which of the following is an example of therapeutic communication?

Accepted Answer

Therapeutic communication is focused on enhancing the well-being of patients in face-to-face encounters.

Question 15

Which of the following is the best action for students to help them be successful in their future careers?

Accepted Answer

An essential component of professionalism is mastery of the skills needed to do the job.

Question 16

Connor has worked at Big City General Hospital since graduating from nursing school 10 months ago. What would be his best approach to the stress he has already experienced by the changes in the hospital's computer system and scheduling of nurses?

Accepted Answer

Change is a constant in today's world and especially in health care. Focusing on what you can change is a positive coping technique.

Question 17

As a result of the passage of the Affordable Care Act in 2010, allied health care workers will likely

Accepted Answer

Patients entering the health care system for the first time will need information and education.

Question 18

Which of the following questions would be most appropriate when trying to determine the cause of a patient's apparent discomfort?

Accepted Answer

Use questions that encourage patients (and others) to provide useful information.

Question 19

Which of the following health care workers best demonstrates a positive bedside manner?

Accepted Answer

Bedside manner refers to the health care provider's interaction with patients.

Question 20

Which of the following is the best definition of professionalism in health care?

Accepted Answer

Professionalism encompasses the entire individual:skills, behaviors, attitude, and appearance.

Quiz 11: Becoming a Professional