Which of the following is true about knowledge management?
A) Knowledge management is a process supported by just two components of an information system: hardware and people.
B) Knowledge management is a technology that creates value.
C) It improves customer service by streamlining response time.
D) It creates intellectual capital and managing its confidentiality.

Question

Quizplus · Accepted Answer

Knowledge management improves customer service by streamlining response time as it allows for better access to information and resources, enabling quicker and more accurate responses to customer inquiries.

Which of the Following Is True About Knowledge Management