Question 1

Employees who are a part of self-managed teams are LEAST LIKELY to have the power to ________.
A) interview job applicants and select new team members
B) train their new recruits on the job and teach each other new skills
C) develop new work methods that can increase their effectiveness
D) determine their own pay scale and award merit raises when earned

Accepted Answer

Determining one's own pay scale and awarding merit raises is usually not a decision that individual employees or self-managed teams have the power to make. This decision is typically made by higher levels of management or HR departments. A, B, and C are more likely to be decisions that self-managed teams have the power to make.

Question 2

In the managerial function of ________, managers encourage and motivate workers to work toward organizational goals.
A) leading
B) organizing
C) planning
D) controlling

Accepted Answer

Leading is the managerial function that involves inspiring, motivating, and guiding employees towards the achievement of organizational goals. This includes setting a positive example, developing effective communication skills, and creating a sense of unity and shared purpose among team members. Organizing, planning, and controlling are all important functions of management, but they do not necessarily involve the same level of interpersonal skills and leadership ability as leading.

Question 3

The study of organizational behavior provides a set of ________ that are useful for understanding the behavior that occurs within organizations.
A) guidelines
B) rituals
C) beliefs
D) textbooks

Accepted Answer

Organizational behavior provides a set of guidelines that explain why people behave the way they do in an organizational context. These guidelines help managers and employees better understand how to work together effectively and how to create a positive work environment. While textbooks may provide information about organizational behavior, they are not considered the primary output of the field. Rituals and beliefs are not directly related to the study of organizational behavior.

Question 4

Which of the following is MOST LIKELY to affect how a manager leads?
A) size of teams
B) structure of teams
C) objectives of teams
D) experience of teams

Accepted Answer

The structure of teams can significantly influence a manager's leadership style, as it dictates how communication flows, decision-making processes, and the distribution of responsibilities.

Question 5

The principal functions of management include all of the following EXCEPT ________.
A) organizing
B) executing
C) leading
D) controlling

Accepted Answer

The four principal functions of management are typically considered to be planning, organizing, leading, and controlling. Executing is not typically considered its own separate function, but rather falls under the umbrella of the other four functions. Therefore, option B is the correct answer.

Question 6

The study of organizational behavior provides a set of tools that help ________.
A) people to understand, analyze, and describe behavior in organizations
B) people to utilize their intuition and common sense to make business decisions
C) generate direct and sufficient profit for all stakeholders
D) people understand their own strengths and weaknesses

Accepted Answer

The study of organizational behavior provides a set of tools that help people understand, analyze, and describe behavior in organizations. It helps individuals and organizations to better understand how people work together, communicate, and make decisions within an organizational setting. It can also help identify factors that may be affecting productivity and employee satisfaction, and provide strategies for improving organizational effectiveness.

Question 7

An understanding of which of the following would help sales clerks at a department store understand the positive consequences of working hard to be courteous and agreeable to each other and to customers?
A) organizational behavior
B) scientific management
C) statistical analysis
D) evolutionary processes

Accepted Answer

Organizational behavior focuses on how individuals and groups behave within organizations, including how they interact with each other and how their behavior affects the overall performance of the organization. By understanding organizational behavior, sales clerks can see the positive consequences of working hard to be courteous and agreeable to each other and to customers, such as increased job satisfaction, better customer service, and ultimately, higher sales.

Question 8

Which of the following actions is LEAST LIKELY to promote high quality customer service?
A) enacting strict operating guidelines
B) empowering salespeople
C) giving promotion based on performance
D) ensuring employees receive a decent salary

Accepted Answer

Enacting strict operating guidelines may create a rigid and inflexible work environment, which may discourage employees from going above and beyond to provide exceptional customer service.

Question 9

The ________ function of management allows managers to diagnose how well they have performed.
A) performing
B) executing
C) leading
D) controlling

Accepted Answer

The controlling function of management involves measuring and evaluating actual performance against planned performance, identifying deviations, and taking corrective action when necessary. This allows managers to diagnose how well they have performed and make adjustments to improve future performance. Therefore, option D - controlling - is the best choice.

Question 10

An organization is BEST defined as ________.
A) a collection of people who work together to achieve a wide variety of goals
B) a system for responding to business emergencies
C) an administrative and functional structure
D) a group that exists to provide goods and services that people want

Accepted Answer

An organization is typically defined as a group of people who work together towards common goals and objectives. While it may also possess administrative and functional structures, provide goods and services, and respond to emergencies, these characteristics are secondary to the central function of groups working together towards shared objectives.

Question 11

A group is a collection of two or more people who ________.
A) interact from time to time
B) do not work cooperatively
C) interact to achieve their goals
D) pursue discrete agendas

Accepted Answer

A group is defined as people who interact to achieve their goals, therefore, (C) is the best choice. (A) is too vague and could describe any social interaction, (B) is the opposite of what a group is intended to do, and (D) suggests individual goals rather than shared ones.

Question 12

Roger Riley is a new department manager at Kelly & Kin Company. Two of his most important tasks are to encourage his employees to do a good job and to orchestrate different individual and group behaviors to help ensure all of his employees are working toward his department's goals. This set of responsibilities is also referred to as ________.
A) organizing.
B) leading
C) controlling
D) planning

Accepted Answer

Encouraging employees to do a good job and orchestrating different behaviors to ensure team alignment are both components of leading, which involves motivating and directing individuals towards achieving organizational goals.

Question 13

Which of the following would NOT contribute to organizational effectiveness?
A) excellent quality assurance procedures
B) quality employee retention programs
C) superior customer relations processes
D) high prices for all goods and services

Accepted Answer

High prices for all goods and services would not contribute to organizational effectiveness as it may deter customers from purchasing the goods or services, which could ultimately lead to a decrease in revenue and profitability. The other options (A, B, and C) all focus on important elements that can contribute to organizational effectiveness, such as ensuring excellent quality assurance procedures, implementing programs to retain quality employees, and establishing superior customer relations processes.

Question 14

The members of a ________ work together using a common IT platform and may never actually meet.
A) cyber group
B) virtual team
C) digital team
D) electronic group

Accepted Answer

A virtual team is a group of individuals who work together remotely, using communication technology to collaborate and complete tasks without meeting in person. The other answer choices are not commonly used terms to describe remote teams.

Question 15

Organizational ________ is the study of the many factors that have an impact on how people and groups act, think, feel, and respond to work and organizations, and how organizations respond to their environments.
A) behavior
B) effectiveness
C) responsibility
D) analysis

Accepted Answer

Organizational behavior is the study of human behavior within organizations. It examines how people behave at work, how they make decisions, and how they interact with each other. It also looks at how organizations respond to their internal and external environments, and how they can improve their effectiveness through changes in behavior, structure, and culture. Effectiveness, responsibility, and analysis are all important aspects of organizational behavior, but they are not the primary focus of the field.

Question 16

With self-managed teams, the manager's new role is to ________.
A) provide advice and support for the team
B) take responsibility and credit for the team
C) issue strict rules and procedures for the team
D) remain separated from and uninvolved with the team

Accepted Answer

With self-managed teams, the traditional management roles such as issuing rules and procedures or taking responsibility for the team become obsolete. The manager's role transforms into that of providing support and guidance to the team, helping them to achieve their goals and objectives. Therefore, the best choice is A.

Question 17

Considerable risks are involved when managers make decisions MOST LIKELY because the decisions ________.
A) are made under uncertain conditions
B) affect many people
C) produce significant revenue
D) are plagued with faulty judgements

Accepted Answer

When decisions are made under uncertain conditions, there is a higher likelihood of risks being involved as the outcome cannot be accurately predicted. Decisions made under certain conditions have a lower chance of risk involved.

Question 18

In ________, managers establish the rules and reporting relationships that allow people to achieve organizational goals.
A) leading
B) designing
C) organizing
D) controlling

Accepted Answer

Organizing involves setting up the framework for how tasks and responsibilities will be assigned and how communication and decision-making will be structured. This includes establishing reporting relationships, determining job responsibilities, and creating policies and procedures to guide employees towards achieving organizational goals.

Question 19

Which of the following terms BEST describes several engineers working together, closely and intensely, to complete a project within a given time span?
A) group
B) team
C) organization
D) society

Accepted Answer

A team is a group of individuals working towards a common goal or objective. In the context of engineering, a team of engineers working together closely and intensely to complete a project within a specific timeframe would be the best description. A group may not necessarily have a clear goal or purpose, an organization is a larger entity that may involve multiple teams or departments, and a society is a broader term that refers to a community or population.

Question 20

Organizational behavior is examined at three main levels: ________ .
A) traits, behaviors, and results
B) affective, cognitive, and behavioral
C) individual, organizational, and societal
D) individual, group, and organizational

Accepted Answer

Organizational behavior is examined at three levels: individual (focuses on individual behavior and attitudes), group (focuses on the process and performance of work groups), and organizational (focuses on how organizations behave).

Quiz 1: Introduction to Organizational Behavior

Employees who are a part of self-managed teams are LEAST LIKELY to have the power to ________.

In the managerial function of ________, managers encourage and motivate workers to work toward organizational goals.

The study of organizational behavior provides a set of ________ that are useful for understanding the behavior that occurs within organizations.

Which of the following is MOST LIKELY to affect how a manager leads?

The principal functions of management include all of the following EXCEPT ________.

The study of organizational behavior provides a set of tools that help ________.

An understanding of which of the following would help sales clerks at a department store understand the positive consequences of working hard to be courteous and agreeable to each other and to customers?

Which of the following actions is LEAST LIKELY to promote high quality customer service?

The ________ function of management allows managers to diagnose how well they have performed.

An organization is BEST defined as ________.

A group is a collection of two or more people who ________.

Which of the following would NOT contribute to organizational effectiveness?

The members of a ________ work together using a common IT platform and may never actually meet.

Organizational ________ is the study of the many factors that have an impact on how people and groups act, think, feel, and respond to work and organizations, and how organizations respond to their environments.

With self-managed teams, the manager's new role is to ________.

Considerable risks are involved when managers make decisions MOST LIKELY because the decisions ________.

In ________, managers establish the rules and reporting relationships that allow people to achieve organizational goals.

Which of the following terms BEST describes several engineers working together, closely and intensely, to complete a project within a given time span?

Organizational behavior is examined at three main levels: ________ .