Poor quality often originates at crossover points or handoffs, that is, when people turn over the work they are doing to people in different functions.

Question

Quizplus · Accepted Answer

When work is turned over to people in different functions, there can be miscommunications, misunderstandings, or lack of clarity about expectations, which can result in a decrease in quality. Therefore, it is true that poor quality often originates at crossover points or handoffs.

Poor Quality Often Originates at Crossover Points or Handoffs, That