In a TQM program, the "command and control" model of management must give way to an "advise and support" model.

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In a TQM (Total Quality Management) program, the focus is on continuous improvement and involving employees at all levels of the organization in the process. The traditional "command and control" model of management, where top-down decisions are made and employees are told what to do, does not fit with this philosophy. Instead, an "advise and support" model is necessary, where managers act as coaches and mentors, providing guidance and resources to help employees achieve their goals. This allows for more collaboration and empowerment of employees, leading to better results and higher job satisfaction.

In a TQM Program, the "Command and Control" Model of Management