A company is using an external change agent named Don to help reduce waste. What is MOST LIKELY to occur?
A) Don will cause bottom-up change to occur.
B) Don will have difficulty coming up with solutions because he is an outsider.
C) Don will be accused of favoritism by several employees.
D) Don will give managers ideas and suggestions to change.

Question

Quizplus · Accepted Answer

As an external change agent, Don is likely to bring fresh perspectives and ideas to the company's waste reduction efforts. He will work closely with managers to identify areas for improvement, develop strategies, and offer recommendations for change. While there may be some resistance to his ideas, overall his role is to support and guide the change process.

A Company Is Using an External Change Agent Named Don