A fast food restaurant hired an outside consultant to help improve worker performance. The expert found that various managers were very condescending with employees and this negatively affected their motivation and performance. The BEST technique for the restaurant to use in order to help managers better their interaction with other employees is ________.
A) process consultation
B) team building
C) reengineering
D) restructuring

Question

Quizplus · Accepted Answer

Process consultation is a method used to help an organization improve its internal processes by providing managers and employees with feedback on their interaction styles and group dynamics, which is directly relevant to improving how managers interact with employees.

A Fast Food Restaurant Hired an Outside Consultant to Help