Question 1

The following acts are considered insubordination, whenever and wherever they occur, except

Accepted Answer

blatantly following the boss's unreasonable instructions.

Question 2

Suggestion programs have several benefits.The net effect is

Accepted Answer

there is less likelihood that small problems will grow into big ones.

Question 3

A software firm has lost a major client and the immediate impact is a loss of work.Software programmers are difficult to recruit and train, so the firm is considering alternatives to laying off employees.The company could consider any of the following except

Accepted Answer

asking employees to participate in a lottery to determine who should be let go (since it is unbiased).

Question 4

The following issues should all be included in a set of rules and regulations regarding discipline except

Accepted Answer

transfer of one's job

Question 5

A process that helps ensure that discipline is applied fairly and equitably is called a(n)

Accepted Answer

appeals process.

Question 6

Employee dismissal should occur only after action has been taken to

Accepted Answer

rehabilitate the employee

Question 7

The following are all progressive penalties an employer may use for effective discipline except

Accepted Answer

loss of vacation.

Question 8

The first foundation of an effective disciplinary process is

Accepted Answer

rules and regulations.

Question 9

"Willful disregard or disobedience of the boss's authority or legitimate orders and criticizing the boss in public" is known as

Accepted Answer

insubordination.

Question 10

Traditional employee communication media, such as newsletters, are being replaced with all of the following except

Accepted Answer

verbal presentations.

Question 11

Questionnaires that regularly ask employees their opinions about the company, management, and work life are called

Accepted Answer

employee opinion surveys.

Question 12

A layoff occurs where which of the following condition(s) are present?

Accepted Answer

There is no work and management intends to recall the employees when work is available again.

Question 13

A fair and just discipline process is based on which of the following prerequisite(s)?

Accepted Answer

a set of rules and regulations, a system of progressive penalties, and an appeals process

Question 14

The Employee Feedback System is an employee satisfaction survey covering all of the following except

Accepted Answer

recruitment policies.

Question 15

All of the following acts are considered insubordination, whenever and wherever they occur, except

Accepted Answer

strict adherence to the chain of command

Question 16

Involuntary termination of an employee's employment with the firm is called

Accepted Answer

dismissal.

Question 17

The average age of retirement in the private sector is

Accepted Answer

62

Question 18

Procedural justice refers to

Accepted Answer

the fairness of the process used to make a decision.

Question 19

With respect to employee relations, experts generally define organizational justice in terms of three components.One of those components is

Accepted Answer

distributive justice

Question 20

Helena feels that her employer's process for deciding on pay increases is not fair.Helena is concerned with which of the following components of organizational justice?

Accepted Answer

procedural justice

Quiz 11: Managing Employee Separations: Foundations of Employee Engagement Communication and Turnover Management