Which of the following is (are) a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors?
A) benchmarking
B) balanced scorecards
C) management control systems
D) Six Sigma

Question

Quizplus · Accepted Answer

Balanced scorecards are a comprehensive management control system designed to balance traditional financial measures with operational measures that are critical to a company's success. It includes measures related to customer satisfaction, internal processes, and learning and growth. Benchmarking is a process of comparing a company's performance with that of other companies, and Six Sigma is a quality management methodology that aims to reduce defects and improve processes. While both of these may be part of a management control system, they do not balance financial and operational measures in the same way as a balanced scorecard. Management control systems are a broader category that includes various tools and techniques for monitoring and managing organizational performance.

Which of the Following Is (Are) a Comprehensive Management Control