Which of the following is a key performance indicator of a balanced scorecard?
A) benchmarking
B) business process indicators
C) corporate social responsibility measures
D) the organization's capacity for learning and growth

Question

Quizplus · Accepted Answer

Business process indicators are key performance indicators of a balanced scorecard. The balanced scorecard typically includes four perspectives, namely financial, customer, internal business processes, and learning and growth. Business process indicators measure the efficiency and effectiveness of an organization's internal processes. Benchmarking is a technique used to compare an organization's performance with the best practices of other organizations. Corporate social responsibility measures relate to how an organization manages its social and environmental impacts. The organization's capacity for learning and growth measures its ability to adapt, innovate, and improve over time. While all four perspectives are important in a balanced scorecard, business process indicators are specifically focused on measuring performance in the internal processes perspective.

Which of the Following Is a Key Performance Indicator of a Balanced