Question 1

According to the text, OD practitioners can make a significant contribution in effective job and work designs in health care settings.

Accepted Answer

The text states that "OD practitioners can play a significant role in the design of effective job and work designs in health care settings."

Question 2

According to the text, which of the following is not a trend in health care?

Accepted Answer

The text does not mention a surplus of healthcare workers as a trend in healthcare. The other options are mentioned as trends, such as the erosion of comprehensive health insurance and access to care, a growing reliance on philanthropy, and employer support of consumer-directed healthcare.

Question 3

All of the following are reasons suggested for why education reform has failed except .

Accepted Answer

Lack of collaborative vision is a reason suggested for why education reform has failed.

Question 4

Opportunities for OD practitioners in the public school system include

Accepted Answer

The public school system can benefit from the expertise of OD practitioners in all of the areas listed. Developing values-based principles of practice can help create a positive and inclusive school culture. Developing mission and vision statements and clarifying values and goals can ensure that everyone in the system is aligned and working toward the same objectives. Designing a systems approach to learning is important to ensure that students receive a high-quality, consistent education.

Question 5

The main purpose of the public-sector organization is

Accepted Answer

The main purpose of the public-sector organization is to govern toward the greater public good. Public-sector organizations are established and funded by governmental bodies to provide essential services to the public, such as education, healthcare, transportation, and public safety. The focus of these organizations is not to be profitable or to create competitive advantage, but rather to serve the needs of the community and improve the quality of life for citizens. While elected officials may play a role in setting policy and priorities for public-sector organizations, the ultimate goal is to benefit the public as a whole.

Question 6

One of the keys to the success of the family business consultant is to establish a trusting relationship.

Accepted Answer

Building a trusting relationship is essential for family business consultants because it helps them understand the concerns and dynamics of the family, which ultimately helps them provide better guidance and support. Without trust, family members may be hesitant to share personal information or concerns, making it more difficult for the consultant to offer effective advice. Therefore, establishing a trusting relationship is crucial to the success of the family business consultant.

Question 7

When OD practitioners work with the public-sector organization, it may be difficult to get various stakeholders to agree on a common goal.

Accepted Answer

Public-sector organizations often involve multiple stakeholders with different interests and priorities, making it challenging to establish a shared goal or vision. This can create obstacles for OD practitioners seeking to facilitate organizational change or improvement initiatives.

Question 8

What does the text recommend for linking OD interventions to issues of strategic importance in health care?

Accepted Answer

The text recommends that OD practitioners should possess the ability to speak professionally about health care organization performance and issues selected for action to link OD interventions to issues of strategic importance in health care. This suggests that effective communication and understanding of the context in which the organization operates are critical for successful OD interventions. Hence, option C is the best choice. Options A, B, and D are not supported by the text as effective means of linking OD interventions to strategic issues in health care.

Question 9

One of the principal advantages of a family business is

Accepted Answer

A family business is more likely to have a strong sense of unity and shared purpose between owners and management, which can lead to better decision-making and action-taking. This is due in part to the fact that family businesses often have a long-term focus and a commitment to preserving the legacy of the family. This translates into a more cohesive and collaborative work environment, where everyone is invested in the success of the business. While the other options - B, C, and D - may also be advantages of family businesses, they do not capture the unique benefit of a shared sense of purpose and action.

Question 10

Discuss the initial meetings with the family business client. Include key questions and strategies for the OD
consultant to prepare for a successful intervention.

Accepted Answer

The answer of Discuss the initial meetings with the family...

Question 11

Describe an OD intervention in the public school setting. Include practices that set a strategy, encourage collaboration, foster community engagement, and develop leadership.

Accepted Answer

The answer of Describe an OD intervention in the public...

Question 12

How would OD interventions need to be adapted to fit the public-sector organization?

Accepted Answer

The answer of How would OD interventions need to be...

Question 13

OD practitioners working in the public-sector need to recognize which of the following features of the public-sector organization

Accepted Answer

All of the above statements are characteristics of public-sector organizations. OD practitioners need to be aware of these unique features when working with these types of organizations. The political and administrative functions may not always share the same values, which can lead to challenges in decision-making processes. Additionally, multiple authoritative decision-makers may exist within the organization, making it difficult to implement changes. Lastly, public-sector organizations conduct business in open public meetings, which can impact communication and decision-making processes.

Question 14

OD interventions in health care must be seen as relevant and necessary to the life-and-death matters in operating in a health care organization.

Accepted Answer

OD interventions are important in health care organizations as they help in improving the quality of care, increasing efficiency, reducing error rates and creating a positive work environment for employees. In a sector where mistakes can have serious consequences, OD interventions help to ensure better patient outcomes and overall organizational success.

Question 15

Risk and equity are valued by family businesses while non-family-run businesses value security above all else.

Accepted Answer

This statement is not necessarily true. Both family and non-family businesses can value risk and equity or security depending on their individual goals and values. It is not a binary distinction.

Question 16

Which of the following is not one of the dimensions along which public and private sector organizations differ?

Accepted Answer

Public and private sector organizations differ in several dimensions, including values, multiplicity of decision makers, and stakeholder diversity. However, the desire for innovation is not necessarily a defining difference between the two types of organizations, as both public and private sector organizations may prioritize innovation in their respective approaches.

Question 17

Describe how OD interventions could facilitate integration among the various stakeholders (physicians, pharmacies, hospitals, insurance companies) within the health care system.

Accepted Answer

The answer of Describe how OD interventions could facilitate integration...

Question 18

OD efforts can help public schools build sustainable leadership capacity.

Accepted Answer

OD (Organizational Development) efforts can help public schools build sustainable leadership capacity by focusing on areas like leadership development programs, effective communication and collaboration, talent management, and succession planning. By improving the leadership capacity of a school, it can become more resilient and adaptable to changes and challenges, ultimately benefiting the students and the community as a whole.

Question 19

As outlined in the text, which of the following does not describe a "family first" value system?

Accepted Answer

A "family first" value system typically emphasizes unity, support, strong relationships, and a sense of security and equality among family members. Competitiveness between family members would not align with this value system.

Question 20

Effective OD interventions in the public-sector recognize that the political domain and the administrative domain of the public agency share the same values.

Accepted Answer

Effective OD (Organizational Development) interventions in the public sector must recognize that the political domain and the administrative domain of a public agency often have different values and priorities. The political domain is typically focused on policy, representation, and responsiveness to the public, while the administrative domain is more concerned with efficiency, effectiveness, and the implementation of policies. Understanding and navigating these differences is crucial for successful OD interventions.

Quiz 22: Organization Development in Nonindustrial Settings: Health Care, and School Systems