Relationship quality is function of a consumer's perceived value of the relationship.
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Q4: Value is a personal assessment of the
Q5: A CRM system allows a firm to
Q6: In the value equation, sacrifice includes things
Q7: Internal influences on the consumption process include
Q8: Atmospherics, time and timing, and conditions are
Q9: Value equals what you get minus what
Q11: Individual differences are characteristic traits of individuals,
Q15: The presence of music in an environment
Q18: Internal influences include the social and cultural
Q20: Relationship quality reflects the connectedness between a
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