Question 1

Which of the following components of an enterprise resource planning (ERP) system provides information related to e-procurement?
A) The purchasing component
B) The vendor integration component
C) The human resources component
D) The accounting component

Accepted Answer

The purchasing component of an ERP system deals with procurement and vendor management. It includes features such as purchase order creation and tracking, inventory control, and supplier relationship management. Therefore, it provides information related to e-procurement, which is the use of electronic channels to purchase goods and services from suppliers.

Question 2

_____ is a practice where a store sends coupons to a customer, who has already bought a product from the store, for a more expensive brand of the same product, in the hope that the customer would prefer the expensive brand. ​
A) Upselling
B) Proactive selling
C) Cross-selling
D) Versatile selling

Accepted Answer

Upselling is the practice of offering customers a more expensive version of the same product or recommending additional products to increase the total sale value. Sending coupons for a more expensive brand of the same product to a customer who has already bought from the store is a form of upselling. Proactive selling, cross-selling, and versatile selling are not applicable in this scenario.

Question 3

Which of the following is a benefit offered by a well-designed enterprise resource planning (ERP) system?
A) Increased timeliness of integrated information
B) Better compatibility with legacy systems
C) Increased ease of installation
D) Reduced costs

Accepted Answer

A well-designed ERP system provides increased timeliness of integrated information, allowing for real-time decision-making and increased efficiency. While better compatibility with legacy systems and increased ease of installation may be benefits, they are not as significant as increased timeliness of integrated information. Reduced costs may be a benefit in the long term but are not guaranteed by a well-designed ERP system.

Question 4

Which of the following components of an enterprise resource planning (ERP) system tracks financial information, such as budget allocations and debits and credits?
A) The purchasing component
B) The vendor integration component
C) The human resources component
D) The accounting component

Accepted Answer

The accounting component of an ERP system is responsible for tracking financial information, including budget allocations, debits, and credits. This allows businesses to maintain accurate financial records and make informed decisions regarding budgetary matters. The other components listed (purchasing, vendor integration, and human resources) are important parts of an ERP system but do not specifically track financial information.

Question 5

The _____ component of an enterprise resource planning (ERP) system collects and analyzes relevant internal and external information needed by other functions.
A) unified database
B) supply chain
C) accounting
D) e-commerce

Accepted Answer

The unified database component of an ERP system collects and analyzes relevant internal and external information needed by other functions. This database integrates information from various departments and provides a single source of truth for the organization.

Question 6

Which of the following components of an enterprise resource planning (ERP) system provides information on assessing job candidates?
A) The human resources
B) The supply chain
C) The unified database
D) The customer relationship management

Accepted Answer

The human resources component of an ERP system typically includes features for managing employee information, benefits, and performance evaluations, as well as recruiting and hiring functions such as job postings and applicant tracking. This component can therefore provide information on assessing job candidates. The supply chain component involves managing the flow of goods and services from suppliers to customers, the unified database component provides a single source of data across the organization, and the customer relationship management component focuses on managing customer interactions and relationships.

Question 7

_____ consists of the processes a company uses to track and organize its contacts with consumers. ​
A) Customer relationship management
B) Production management
C) The partnership model
D) The strategic management model

Accepted Answer

Customer relationship management (CRM) includes strategies for managing customer interactions, improving customer retention and driving sales growth. It involves the use of technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Question 8

Which of the following tools is used to create virtual instructional environments?
A) PicMarkr
B) Scribus
C) BibDesk
D) WebEx

Accepted Answer

WebEx is a tool used for web conferencing and virtual meetings, and can be leveraged to create virtual instructional environments. PicMarkr is a tool for watermarking images, Scribus is a tool for desktop publishing, and BibDesk is a tool for managing bibliographies.

Question 9

An_____ is a third-party exchange that provides a platform for buyers and sellers to interact with each other and trade more efficiently online. ​
A) e-marketplace
B) e-host
C) e-exhibition
D) e-media

Accepted Answer

An e-marketplace is specifically designed to facilitate online transactions between multiple buyers and sellers. E-host, e-exhibition, and e-media do not accurately describe this type of platform.

Question 10

Which of the following components of an enterprise resource planning (ERP) system provides information on marketing?
A) The purchasing component
B) The sales component
C) The manufacturing component
D) The accounting component

Accepted Answer

The sales component of an ERP system typically provides information on marketing, including sales analytics, customer relationship management (CRM), and lead and opportunity management.

Question 11

A(n)_____ is an application used in all the functions of a business and supports decision making throughout the organization. ​
A) enterprise system
B) collaboration system
C) decentralized system
D) analog system

Accepted Answer

An enterprise system is a type of application used across all functions of a business, and it supports decision making throughout the organization. It integrates different departments and functions of an organization, providing a unified view of operations and facilitating communication and collaboration between teams. Examples of enterprise systems include enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) systems.

Question 12

In the context of knowledge management, which of the following tasks is performed by the chief knowledge officer (CKO) in an organization?
A) Ensuring that key knowledge resources are properly collected, stored, and disseminated among the consumers
B) Ensuring that the organization profits from knowledge resources
C) Focusing on gaining and leveraging a keen understanding of consumers
D) Identifying groups of people based on common interests and recommending products or services

Accepted Answer

The answer of In the context of knowledge management, which...

Question 13

A _____ is an integrated network consisting of an organization, its vendors, transportation companies, and brokers used to deliver goods and services to customers. ​
A) supply chain
B) performance tracker
C) database system
D) resource hub

Accepted Answer

The description in the question corresponds to a supply chain, which includes multiple entities working together to deliver products or services to customers. The other options, performance tracker, database system, and resource hub, do not accurately describe this type of network.

Question 14

In the context of a manufacturing firm's supply chain management (SCM) system, the_____ area manages the movement of goods all the way from suppliers to customers, including customer service and support. ​
A) product flow
B) information flow
C) finances flow
D) statistics flow

Accepted Answer

The product flow area of SCM is responsible for managing the movement of goods from suppliers to customers, including customer service and support. This includes activities such as procurement, logistics, inventory management, and order fulfillment. The information flow area handles the transmission of data and information throughout the supply chain, while the finance flow area manages the flow of funds and financial transactions. The statistics flow area is not typically a recognized part of SCM.

Question 15

Hosting services are now available for supply chain management (SCM) systems. This trend is called _____. ​
A) software as a service
B) infrastructure as a service
C) platform as a service
D) network as a service

Accepted Answer

The trend described is in line with the concept of "software as a service" (SaaS), which involves providing software applications to users over the internet. In the context of supply chain management systems, this would mean that the SCM software is hosted on a remote server and accessed by users through their web browsers. This approach offers several benefits, such as lower upfront costs, scalability, and easier maintenance and updates. The other choices (B) Infrastructure as a Service (IaaS), (C) Platform as a Service (PaaS), and (D) Network as a Service (NaaS) are not directly relevant to the trend of hosting SCM systems.

Question 16

Which of the following components of an enterprise resource planning (ERP) system provides business-to-consumer (B2C) information related to order status and business-to-business (B2B) information related to suppliers and business partners?
A) The customer relationship management
B) The vendor integration
C) The unified database
D) The e-commerce

Accepted Answer

The e-commerce component of an ERP system typically handles B2C interactions such as order status and B2B interactions with suppliers and business partners, facilitating online transactions and communications.

Question 17

Which of the following statements is true of an enterprise resource planning (ERP) system?
A) It has compatibility problems with legacy systems.
B) It results in increased labor costs.
C) It increases order-to-fulfillment time.
D) It reduces data accuracy and results in slow response time.

Accepted Answer

ERP systems often face compatibility issues with legacy systems because they are designed to integrate various business processes and require data from older systems to be compatible with the new ERP software.

Question 18

The_____ area in a manufacturing firms' supply chain management (SCM) system oversees order transmissions throughout the order-processing cycle. ​
A) product flow
B) information flow
C) finances flow
D) cash flow

Accepted Answer

The information flow area in a manufacturing firm's supply chain management system oversees the transmission of orders and other relevant information throughout the order-processing cycle. This includes communication between suppliers, customers, and internal departments.

Question 19

_____ is used to coordinate supply chain members through point-of-sale (POS) data sharing and joint planning. ​
A) Collaborative planning, forecasting, and replenishment
B) Electronic data interchange
C) Customer relationship management
D) Confidentiality, integrity, and availability

Accepted Answer

Collaborative planning, forecasting, and replenishment (CPFR) is a supply chain management strategy that involves coordinating between suppliers and retailers by sharing point-of-sale (POS) data and jointly planning and forecasting demand, production, warehouses, and transportation. It helps to achieve a better balance of inventory levels, reduce stockouts, and increase customer satisfaction.

Question 20

A knowledge management system should help an organization:
A) increase revenue by reducing the delivery time for products and services.
B) promote automated downloads of data on product pricing and availability.
C) capture, store, process, and display information in a geographic context.
D) provide inventory status and inventory forecasts.

Accepted Answer

A knowledge management system should help an organization increase revenue by reducing the delivery time for products and services. Inventory status and forecasts, automated downloads of data on product pricing and availability, and displaying information in a geographic context may also be useful features of a knowledge management system, but they do not necessarily contribute directly to revenue generation.

Quiz 11: Enterprise Systems

Which of the following components of an enterprise resource planning (ERP) system provides information related to e-procurement?

_____ is a practice where a store sends coupons to a customer, who has already bought a product from the store, for a more expensive brand of the same product, in the hope that the customer would prefer the expensive brand.

Which of the following is a benefit offered by a well-designed enterprise resource planning (ERP) system?

Which of the following components of an enterprise resource planning (ERP) system tracks financial information, such as budget allocations and debits and credits?

The _____ component of an enterprise resource planning (ERP) system collects and analyzes relevant internal and external information needed by other functions.

Which of the following components of an enterprise resource planning (ERP) system provides information on assessing job candidates?

_____ consists of the processes a company uses to track and organize its contacts with consumers.

Which of the following tools is used to create virtual instructional environments?

An_____ is a third-party exchange that provides a platform for buyers and sellers to interact with each other and trade more efficiently online.

Which of the following components of an enterprise resource planning (ERP) system provides information on marketing?

A(n) _____ is an application used in all the functions of a business and supports decision making throughout the organization.

In the context of knowledge management, which of the following tasks is performed by the chief knowledge officer (CKO) in an organization?

A _____ is an integrated network consisting of an organization, its vendors, transportation companies, and brokers used to deliver goods and services to customers.

In the context of a manufacturing firm's supply chain management (SCM) system, the_____ area manages the movement of goods all the way from suppliers to customers, including customer service and support.

Hosting services are now available for supply chain management (SCM) systems. This trend is called _____.

Which of the following components of an enterprise resource planning (ERP) system provides business-to-consumer (B2C) information related to order status and business-to-business (B2B) information related to suppliers and business partners?

Which of the following statements is true of an enterprise resource planning (ERP) system?

The_____ area in a manufacturing firms' supply chain management (SCM) system oversees order transmissions throughout the order-processing cycle.

_____ is used to coordinate supply chain members through point-of-sale (POS) data sharing and joint planning.

A knowledge management system should help an organization: