A hospitality customer is defined in the text as which of the following?
A) any person frequenting any commercial hotel or resort; food service establishment, theme park, cruise ship, or transportation operation who is prepared to pay for services and products that are prepared by efficient professionals.
B) any person of any demographic group frequenting any commercial hotel or resort; food service establish- ment, theme park, cruise ship, or transportation operation who is prepared to pay for services and products that are prepared by friendly, caring, efficient professionals.
C) any person of any demographic group frequenting any commercial hotel or resort; food service establish- ment, theme park, cruise ship, or transportation operation who is prepared to pay for services and products served by friendly, caring, efficient professionals.
D) is any person of any demographic group frequenting any commercial hotel or resort; food service establish- ment, theme park, cruise ship, or transportation operation who is prepared to pay for services and products that are prepared by friendly, caring, efficient professionals utilizing quality products and outstanding skills in a safe and sanitary environment and served by friendly, caring, efficient professionals.
Correct Answer:
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Q1: According to the text, someone who is
Q3: According to the text, in hospitality businesses:
A)
Q4: The text state that Frederick Winslow Taylor
Q5: According to the text, Taylor believed that
Q6: The customer of the "customer revolution" according
Q7: Based on the information presented in the
Q8: According to the text which of the
Q9: According to the text, "the concept of
Q10: According to the text, _ said "strategies,
Q11: The major criticisms of MBO included:
A) Factors
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