When there is a conflict the manager should seek the assistance of senior management ______________ _______________.
A) if they are having difficulty achieving resolution
B) immediately
C) only if it appears that the conflict will result in termination of a team member
D) at no time because it is the duty of the manager to resolve conflict.

Question

Quizplus · Accepted Answer

Seeking the assistance of senior management should only be done if the manager is having difficulty achieving resolution. It is important for the manager to try to resolve conflicts on their own first, but if they are unable to do so, seeking help from higher-ups may be the next step. However, this should not be the default action as it can undermine the manager's authority and ability to handle conflicts in the future.

When There Is a Conflict the Manager Should Seek the Assistance