Question 1

Tina makes all decisions about the finances for both herself and her housemate Jessica. Jessica is fine with this. This example would be _____ behavior.

Accepted Answer

Complementary behavior is when one person takes charge and makes decisions for the group, while the others go along with it without resistance. In this scenario, Tina is taking charge of the finances for both herself and Jessica, and Jessica is fine with that arrangement. This is a complementary behavior.

Question 2

_____ is (are) a set of moral principles that may be held by a society, a group, or an individual that provide general guidelines for acceptable behavior and are open to some interpretation and gradual change.

Accepted Answer

Ethics are a set of moral principles that may be held by a society, a group, or an individual that provide general guidelines for acceptable behavior. Ethics are open to some interpretation and gradual change, and can vary depending on cultural, historical, and social contexts. Rules and laws are more specific and rigid than ethics, while norms are unwritten rules that guide behavior in a particular setting.

Question 3

All of the following are ethical standards to keep in mind when communicating, but _____ means being impartial and not biased.

Accepted Answer

Fairness means being impartial and not biased. Respect means treating others with courtesy and dignity. Integrity means being honest and truthful. Responsibility means being accountable for your actions and decisions.

Question 4

Ethical communicators act with ____, which means maintaining consistency between what we say we believe and what we do.

Accepted Answer

Ethical communicators must act with integrity, which means they maintain consistency between what they say they believe and what they do. This is a critical aspect of ethical communication as it establishes trustworthiness and credibility with one's audience. Without integrity, a communicator's message loses its impact and the ability to persuade or inspire others.

Question 5

_____ is the set of beliefs, values, and attitudes that define the specific culture that participants belong to.

Accepted Answer

Cultural context refers to the set of beliefs, values, and attitudes that define the specific culture that participants belong to. Contextual communication refers to the ability to understand and use the appropriate communication style for a given context. Historical context refers to the social, political, and cultural background that influences a particular event or situation. Emotional intelligence refers to the ability to recognize and understand one's own emotions and the emotions of others, and to use that understanding to guide one's behavior and interactions with others.

Question 6

As a junior high school teacher, Melanie lectures on the dangers of cigarette smoking, yet before and after school each day she smokes several cigarettes. Melanie violates the ethical standard of

Accepted Answer

Integrity is the ethical standard of living up to one's moral values and principles. Melanie's behavior of preaching against smoking while smoking herself shows a lack of integrity, as she is not living up to her own principles.

Question 7

As communication _____ increases, communicator competence increases.

Accepted Answer

All of the above factors contribute to communicator competence. Knowledge provides the necessary information for effective communication, skill enhances the ability to convey messages clearly and effectively, and motivation drives the desire to communicate well.

Question 8

_____ is the impression that your communicative behavior is both effective and appropriate in a given situation.

Accepted Answer

Communication competence refers to the ability to communicate effectively and appropriately in a given situation. It includes the knowledge of communication principles and the ability to adapt to different contexts and audiences. It also involves being able to listen actively and respond appropriately to feedback. Message formation, communication knowledge, and behavioral flexibility are all important components of communication competence, but they alone do not capture the full breadth of the concept.

Question 9

When a message conforms to social, relational, and ethical expectations, it is said to be

Accepted Answer

When a message conforms to social, relational, and ethical expectations, it is considered appropriate. "Effective" refers to achieving the desired outcome, "empathetic" refers to understanding and sharing another person's feelings, and "transactional" refers to communication with the goal of exchanging information or completing a task.

Question 10

When you are able to analyze a situation and adopt your communication skills to fit that situation, you are employing

Accepted Answer

Behavioral flexibility involves being able to adapt your communication style to fit the situation or audience. It involves analyzing a situation and adjusting your communication skills accordingly. Message formation skills and diversity may be related to effective communication, but are not specific to adapting to different situations.

Question 11

Our textbook introduces you to systematic and research-based explanations of how communication works, otherwise known as _________.

Accepted Answer

The textbook introduces systematic and research-based explanations of how communication works, which are known as communication theories.

Question 12

Which of the following is not a process that occurs during a conversation?

Accepted Answer

All of the other choices are processes that occur during a conversation. Message interpretation involves understanding and interpreting the message being communicated. Message production involves formulating and expressing a message to be communicated. Interaction coordination involves managing turn-taking and other elements of the conversation. However, "internal significance" is not a commonly recognized process in the field of communication.

Question 13

The receiver is the participant who does all of the following except

Accepted Answer

The receiver decodes the message and listens to it in order to understand the sender's intended meaning, and then reacts to it accordingly. However, encoding is the process of creating a message, which is the role of the sender. Therefore, the correct answer is A) encodes, as the receiver does not create or produce the message.

Question 14

Becky, who is away from home on a business trip, uses the computer to Skype with her teenaged son. She apologizes for missing his band concert. What purpose does this communication likely serve?

Accepted Answer

The purpose of the communication is to maintain and manage the relationship between Becky and her son despite her physical absence from his concert.

Question 15

________ is the appreciation or esteem one persona has for another.

Accepted Answer

Affiliation refers to the desire to establish and maintain social relationships with others, including feelings of respect, admiration, and appreciation for one another. Intimacy refers specifically to close, personal relationships, while complementary and symmetrical behavior refer to patterns of interaction between individuals.

Question 16

Learned communication strategies for specific types of situations are called

Accepted Answer

Learned communication strategies for specific types of situations are called canned plans. Monologues refer to a long speech given by one person, while dialogues refer to a conversation between two or more people. Communication improvement plans are personalized plans to improve one's communication skills, but do not necessarily refer to specific strategies for certain situations.

Question 17

A sequence of communication behaviors or specific message that is designed to carry out a plan is a

Accepted Answer

A script is a specific sequence of communication behaviors or messages that outlines a plan or set of actions to be carried out. It is often used in interpersonal situations, such as job interviews or customer service interactions, where a predetermined set of messages or behaviors can help achieve specific goals or outcomes.

Question 18

All of the following are part of the message production process except

Accepted Answer

Decoding is part of the message comprehension or reception process, not the production process. Encoding, determining goals, and recalling a canned plan are all steps involved in creating and preparing a message for delivery.

Question 19

Bonita and Kayla are having a lively discussion about their plans for Spring Break. Each time Bonita gestures excitedly and raises her voice, Kayla mirrors her actions and tone. Kayla is exhibiting

Accepted Answer

Interaction coordination involves one person adapting their behaviors to match the behaviors of another person. Kayla is mirroring Bonita's gestures and voice tone, indicating that she is coordinating her behavior to match Bonita's.

Question 20

When a receiver's interpretation of a sender's message is similar to what the speaker thought, felt, and intended, it is said that the two experienced

Accepted Answer

When a receiver's interpretation of a sender's message is similar to what the speaker thought, felt, and intended, it means that they have achieved shared meaning. Option A is incorrect as interaction coordination refers to the ability to coordinate verbal and nonverbal behaviors during communication. Option B, transactional communication, refers to the process by which both the sender and receiver are simultaneously sending and receiving messages. Option C, effective scripting, refers to the process of creating effective and engaging scripts for various forms of communication, such as speeches or videos.

Quiz 1: An Orientation to Interpersonal Communication