In general, what is the best method for a salesperson to use to reduce customer complaints?
A) manage customer expectations (e.g., do not overpromise)
B) follow up daily or even hourly with the order fulfillment department
C) offer the customer a discount at the first sign of trouble to compensate for any problems experienced
D) let the trained professionals in the customer service department look after this area

Question

Quizplus · Accepted Answer

Managing customer expectations is the best method for a salesperson to use to reduce customer complaints. By not promising more than what can be delivered, customers will be satisfied with the product or service they receive, resulting in fewer complaints. Following up with the order fulfillment department and offering discounts can also help, but managing expectations is the most effective approach. Letting customer service professionals handle complaints is not a proactive way of reducing them.

In General, What Is the Best Method for a Salesperson