According to the textbook, although salespeople generally have little control over order processing and installation of the products they sell, which of the following best summarizes a salesperson's responsibility in this area?
A) Most sales managers prefer their salespeople to focus their efforts on selling rather than order processing or installation.
B) It is important for a salesperson to monitor these activities and assist when necessary to demonstrate commitment to the customer and enhance the relationship.
C) Customers expect a salesperson to do these activities as part of their job.
D) Installation rarely presents an opportunity to upsell additional products and services, but a salesperson should be there just in case.

Question

Quizplus · Accepted Answer

Although salespeople may not have direct control over order processing and installation, it is important for them to monitor these activities and assist as necessary. Doing so demonstrates commitment to the customer and helps to enhance the relationship. Additionally, salespeople may be able to identify opportunities for additional sales or improve the overall customer experience by providing insight into the installation process.

According to the Textbook, Although Salespeople Generally Have Little Control