According to the textbook, which of the following best summarizes a salesperson's responsibility for customer training?
A) Salespeople should focus on selling and leave the training to the training experts.
B) Salespeople should encourage customers to provide their own training.
C) Salespeople should always use training as a bargaining tool when trying to get the buyer to make a purchase.
D) Salespeople should be involved either directly or indirectly in the training process unless otherwise specified by the customer.

Question

Quizplus · Accepted Answer

According to the textbook, salespeople have a responsibility to be involved in the training process, either directly or indirectly, unless the customer specifies otherwise. This includes providing information on product usage, demonstrating how to use the product, and following up with the customer after the sale to ensure they understand how to use the product effectively.

According to the Textbook, Which of the Following Best Summarizes