According to the textbook, which of the following aspects of salesperson behaviour has research shown to positively influence levels of customer satisfaction?
A) responsiveness and reliability
B) empathy and focus
C) questioning skills
D) energy and drive

Question

Quizplus · Accepted Answer

Research has shown that responsiveness and reliability are two key aspects of salesperson behaviour that positively influence customer satisfaction levels.

According to the Textbook, Which of the Following Aspects of Salesperson