According to the textbook, which benefit of service enthusiasm is facilitated by all those within the organization who have contact with customers?
A) the reputation of the sales person
B) providing good customer service on the first sale
C) putting the convenience of the customer first
D) an organizational culture focused on providing good service

Question

Quizplus · Accepted Answer

The benefit of an organizational culture focused on providing good service is facilitated by all those within the organization who have contact with customers. This includes salespeople, customer service representatives, and other employees who interact with customers. By creating a culture focused on providing excellent service, all employees are empowered to take ownership of customer interactions and provide the best possible experience for customers. This can lead to increased customer satisfaction, loyalty, and ultimately, business success.

According to the Textbook, Which Benefit of Service Enthusiasm Is