Which one of the following IS NOT one of the gaps in the Gaps model of service quality initially developed by Zeithaml, Berry and Parasuraman?
A) Knowledge
B) Customer
C) Communication
D) Listening
Correct Answer:
Verified
Q10: One of the components of the EFQM
Q11: According to Slack, Brandon-Jones and Johnston (2013),
Q12: In Six Sigma, a defect is defined
Q13: In Six Sigma, a defect is defined
Q14: Which of the DMAIC project methodology phases
Q15: According to Zigiaris (2000), business process re-engineering
Q16: How many principles are contained in the
Q18: What is another name for a defect
Q19: What is the name of the type
Q20: Scatter diagrams are used to show possible
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents