Question 1

An organization's climate tends to be communicated ___________ the organization, whereas an organization's culture tends____________.

Accepted Answer

An organization's climate is often communicated from the top down and then throughout the organization, reflecting the shared perceptions of employees at all levels. In contrast, an organization's culture tends to permeate all levels of the system, influencing and reflecting the underlying values, beliefs, and norms of the organization as a whole.

Question 2

________________ is the process by which individuals become integrated into the culture of an organization.

Accepted Answer

Organizational assimilation is the process of individuals becoming integrated into the culture of an organization by learning and internalizing its values, norms, and practices. This process occurs through a variety of methods, such as orientation programs, training sessions, socialization with coworkers, and informal communication. The goal of assimilation is to create a cohesive and productive workforce that shares a common understanding of the organization's goals and values.

Question 3

Among the six interrelated communication-based elements that help build strong organizational cultures is/are _________________, effective grapevine and water cooler talk.

Accepted Answer

The six interrelated communication-based elements for building strong organizational cultures are cultural network, stories, values and beliefs, heroic figures, effective grapevine, and water cooler talk. Effective grapevine and water cooler talk are just one of the six elements, so A is the best choice.

Question 4

Jeremy has been with the company 47 years. He knows where all the skeletons are buried, what's made the company great in good times and what's brought it down in bad times. Everybody, bosses and workers, listens to him and knows that he can be trusted to call upon the business's history, values, and beliefs to make sense of any situation. Jeremy is a ____________ of his organization's cultural network.

Accepted Answer

A priest is often seen as a trusted advisor and keeper of institutional knowledge and traditions. In this scenario, Jeremy is a trusted advisor who holds institutional knowledge and can provide guidance for decision-making based on the company's history and values. The other options do not fit the description provided in the scenario.

Question 5

You know the guys in the meat department are changing the dates on expired packages of steaks to pass them off as fresh. You go to your boss with your information, but she brushes you off, suggesting to you that this is happening with management's knowledge. You don't want people getting sick, plus this is just wrong. So you, now a __________ go to the newspaper with your story.

Accepted Answer

Whistleblower is the best choice as it accurately describes the action of reporting unethical behavior within a company.

Question 6

People can and do get fired for what they post online. There is some protection, however. If your online commentary is ____________, that is, if it is an attempt to join with colleagues in an effort to improve pay and working conditions or to fix job-related problems, then you cannot legally be fired.

Accepted Answer

The term "concerted activity" refers to the legal protection given to employees who engage in activities such as discussions or efforts to improve working conditions or job-related issues. If online commentary falls under this category, then an employee cannot be legally fired for it. Other options such as water-cooler talk, free expression, or part of the grapevine do not have such legal protection. Corporate social responsibility may be important for a company to adhere to, but it does not necessarily relate to an employee's online commentary and protection from being fired.

Question 7

_____________ is the integration of business operations and organizational values that shows a company's commitment to developing policies that integrate responsible practices into daily business operations.

Accepted Answer

Corporate social responsibility (CSR) is the concept of integrating responsible practices into a company's daily business operations. This includes developing policies that align with organizational values and social, environmental, and ethical concerns. CSR helps companies to demonstrate their commitment to being socially responsible and can contribute to improved public perception, customer loyalty, and employee morale.

Question 8

You like Pepsi and Coke equally; in fact, you could never tell the difference. But today, because the Coca-Cola Company sponsored your town's Special Olympics, you'll choose Coke rather than Pepsi, clearly a product of Coke's ____________ efforts.

Accepted Answer

The situation described in the prompt indicates that the Coca-Cola Company sponsored a community event, the Special Olympics. This type of sponsorship is an example of Corporate Social Responsibility, where companies take into consideration their impact on society and the environment as they conduct their business. The prompt suggests that the company's CSR efforts successfully influenced the consumer's purchasing decision.

Question 9

An often overlooked stage of organizational assimilation, the _________ stage, occurs when people leave an organization, either through movement from one part of the organization to another or by leaving altogether.

Accepted Answer

The blank is referring to the stage of disengagement and exit, which is when individuals leave the organization. Therefore, the correct answer is E, disengagement and exit.

Question 10

When people enter the disengagement and exit organizational assimilation stage, they ___________.

Accepted Answer

People in the disengagement and exit stage tend to talk with colleagues less frequently and less personally as they are preparing to leave the organization.

Question 11

Identify the four primary negative workplace communication traits and, using examples, explain how they hamper productivity.

Accepted Answer

The answer of Identify the four primary negative workplace communication...

Question 12

Identify the four primary positive workplace communication traits and, using examples, explain how they improve productivity.

Accepted Answer

The answer of Identify the four primary positive workplace communication...

Question 13

Identify and describe the four ways information can travel through the grapevine and explain why this form of communication can be beneficial for an organization.

Accepted Answer

The answer of Identify and describe the four ways information...

Question 14

List and describe the three communication stages of organizational assimilation and offer an example for each stage.

Accepted Answer

The answer of List and describe the three communication stages...

Question 15

Briefly explain the value of globalization and intercultural communication in the workplace. What are some of the benefits it brings to an organization?

Accepted Answer

The answer of Briefly explain the value of globalization and...

Question 16

An organization inevitably develops its own culture. Identify and describe the six interrelated communication-based elements that help build strong organizational cultures. Using real life or fictional examples, explain how each ensures a strong work culture. Then choose the single element that you think benefits the work culture the most and explain why using your specific example.

Accepted Answer

The answer of An organization inevitably develops its own culture....

Question 17

Max Weber, in his Theory of Bureaucracy, identified three principles of a well-functioning bureaucracy. Sociologist W. Richard Scott added two more. What are these five principles of a well-functioning bureaucracy? Describe how each contributes to the overall success of a large organization.

Accepted Answer

The answer of Max Weber, in his Theory of Bureaucracy,...

Question 18

Communication moves upward, downward, and horizontally through all organizations. List and describe the different forms of communication that occur as messages travel each of these routes and discuss the benefits and problems that might be encountered.

Accepted Answer

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Question 19

Differentiate between grapevine communication and water cooler communication, making sure to accurately and fully describe each. How does each help, hinder, or do both in building a strong organizational culture?

Accepted Answer

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Question 20

What are organizational climate and organizational culture? In what ways are they similar and in what ways are they different? Which do you believe is more important in moving an organization toward meeting its stated goal? Defend your answer.

Accepted Answer

The answer of What are organizational climate and organizational culture?...

Quiz 8: Organizational Communication

An organization's climate tends to be communicated _ the organization, whereas an organization's culture tends__.