____ describes the hardware and computer software technologies that enable communication of voice and information over the phone.
A)Enterprise resource planning
B)Decision support systems
C)Middleware
D)Radio Frequency Identification
E)Computer telephony

Question

Quizplus · Accepted Answer

Computer telephony is a term used to describe the hardware and software technologies that enable communication of voice and data over the phone. This includes technologies such as interactive voice response (IVR), call routing, and automatic call distribution (ACD), among others.

____ Describes the Hardware and Computer Software Technologies That Enable